Position Summary

Our Event Marketers represent Renewal by Andersen at a variety of promotional events, including home shows, fairs, third-party retail locations, and community events. As part of a unified team, they work collaboratively to achieve both team and individual goals by generating qualified appointments for our In-Home Design Consultants.

Event Marketers play a critical role in the success of our business. They are often the first point of contact for prospective customers and help establish the foundation for positive customer relationships. Through honest, authentic, and professional communication, they build trust, understand homeowners’ unique needs, and effectively communicate the value of Renewal by Andersen products and services.

As ambassadors of the company, Event Marketers bring our solutions directly to consumers and help set expectations for the exceptional experience customers can expect when welcoming Renewal by Andersen into their homes. By leveraging strong customer service and sales skills, they confidently address concerns, highlight product benefits, and provide relevant information tailored to each homeowner. Success in this role requires adaptability, resilience, professionalism, and the ability to maintain enthusiasm in all situations.

Qualifications

The requirements listed below are representative of the knowledge, skills, and abilities required for this position:

Required Skills & Attributes

• Highly organized and self-motivated.
• Proven ability to set and achieve daily goals.
• Friendly, personable, and professional demeanor.
• Strong relationship-building skills with both teammates and prospective homeowners.
• Excellent written and verbal communication skills.
• Resilient mindset with a willingness to embrace challenges.

Driver Requirements

• Valid driver's license with an insurable driving record that meets company standards.
• Current auto insurance as required by law.
• Approved driver status under Renewal by Andersen's insurance policy.
• Ability to provide required documentation to Human Resources.

Work Environment Expectations

• Ability to work outdoors in varying weather conditions, including:
  • Heat
  • Cold
  • Rain
  • Wind
• Commitment to following all safety protocols and protecting yourself and team members while in the field.
• Flexibility to participate in alternative activities such as training, coaching, or role-playing sessions when weather conditions prevent field work.

Core Competencies

• Communication
• Relationship Building
• Teamwork
• Planning & Organization
• Integrity
• Adaptability

Key Responsibilities

Performance Expectations

• Achieve sales and demonstration goals established by management.
• Meet attendance and performance standards.
• Participate in ongoing training and development opportunities.
• Utilize all performance management tools and processes provided by Renewal by Andersen.

Team Engagement

• Foster a positive team culture through active participation in group communications.
• Support teammates and offer assistance when needed.
• Demonstrate professionalism and integrity in all interactions.

Operational Excellence

• Maintain a safe and productive work environment in both office and field settings.
• Ensure all necessary equipment is available and in good working order each day.
• Adhere to company uniform and personal hygiene standards.
• Keep event spaces and company vehicles clean and organized.
• Participate in role-playing and skill-development activities to improve homeowner interactions.

Customer Experience

• Deliver Signature Service standards in every homeowner interaction.
• Represent the company professionally at all events and third-party retail locations.
• Perform additional duties and responsibilities as assigned.

Signature Service Performance Standards

1. Hours Per Demo (HPD)

Goal:

• Event Locations: 10 HPD or less
• Retail Locations: 15 HPD or less

Success Indicators:

• Consistently achieve shift goals.
• Schedule qualified appointments for the earliest available dates and times.

2. Demo Rate

Goal: 90% or higher

Success Indicators:

• Confirm a legitimate need for window or door replacement.
• Ensure projects involve three or more units and fall within our scope of work.
• Set proper expectations for a 60–90 minute consultation.
• Confirm all homeowners will be present during the appointment.
• Maintain an all-party attendance rate of 90% or higher.

3. Cancellation Rate

Goal: 40% or lower

Success Indicators:

• Schedule appointments at convenient times for homeowners.
• Create urgency and communicate value during the appointment-setting process.
• Offer applicable incentives, including the $200 Project Voucher Card.

4. Dependability & Communication

Success Indicators:

• Arrive on time and prepared for all assigned shifts.
• Communicate scheduling or performance-related needs promptly.
• Actively participate in coaching, development, and team training opportunities.

Note: Performance metrics and goals may evolve as business needs change, reflecting our commitment to continuous improvement.

Ideal Culture Fit

We're looking for someone who:

• Maintains a positive attitude and is enjoyable to work with.
• Thrives in a collaborative, supportive, and drama-free environment.
• Approaches challenges with a can-do mindset.
• Thinks critically and creatively when solving problems.
• Demonstrates authenticity, professionalism, and respect for others.
• Supports a healthy, balanced workplace culture.

Ideal Work Ethic

Show up and show out.

We believe in going beyond simply putting in the hours. Our team members continuously seek opportunities to improve, innovate, and elevate performance.

Successful Event Marketers:

• Take ownership of their results.
• Ask, "How can we do this better?"
• Bring new ideas forward.
• Embrace a culture of continuous improvement and innovation.
• Strive to make a meaningful impact every day.

Physical Demands & Work Environment

The physical demands described below are representative of those required to successfully perform the essential functions of the role.

Physical Requirements

Employees may frequently be required to:

• Walk and stand for extended periods.
• Lift and carry up to 50 pounds.
• Bend, stoop, and reach.
• Perform repetitive movements.

Vision & Communication Requirements

• Close and distance vision.
• English verbal and written communication proficiency.

Work Environment

Event Marketers operate in a variety of settings, including:

• Indoor and outdoor environments.
• Community events and retail locations.
• Travel by automobile.
• Variable schedules and working hours.
• Frequently changing work locations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, provided such accommodations do not create undue hardship for the business.

Compensation

1. Hourly Pay

   • Paid semi-monthly.

2. Performance-Based Earnings

   • Eligibility for demonstration bonuses.
   • Commission opportunities on sales in accordance with the Event Marketing Employee Agreement & Compensation Plan.

Renewal by Andersen reserves the right to modify compensation structures and incentive programs at its discretion.