About this Residential Service Plumber role at Sila

Sila · Norfolk, VA

Residential Service Plumber

Guy Smith Home Services – Norfolk, VA

Guy Smith Home Services has been serving homeowners in the Hampton Roads area for decades with honest, high-quality home comfort solutions. Known for putting customers first and delivering dependable service on HVAC, plumbing, electrical, and backup power systems, our continued growth means steady work and real opportunity for skilled technicians.

We are currently hiring a Service Plumber to join our team in Norfolk, VA. This role is ideal for someone with residential service plumbing experience who enjoys hands-on, problem-solving work, excellent customer interactions, and wants a career with advancement potential.

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

Industry-Leading Compensation: We believe in rewarding excellence. Our Plumbers are amongst the best paid in the area!
Fully Stocked Warehouse & Parts Runners: We ensure you have the tools and support you need to excel, with a fully stocked warehouse and parts runners at your service.
Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
Paid Time Off ! We believe in the importance of rest and relaxation, so you start earning paid time off after your first 30 days of employment.
401(k) Plan with profit sharing: Secure your future with our competitive 401(k) plan, including profit sharing.
Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
Tool and Boot Allowance: We provide a tool and boot allowance to replace the things you use the most to get the job done.
Training and Development Opportunities: We’re committed to your professional growth with training at our new Service Professionals Academy & Resources Center!
Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

What You’ll Do

Complete plumbing upgrades, repairs and water treatment installations; be efficient and accurate.

Know how to establish customer rapport to ensure highest levels of satisfaction.

Show yourself as professional and knowledgeable to win new referrals and repeat business.

Lead customers to informed and confident buying decisions.

Maintain effective communication skills with co-workers and management.

Support the team in maintaining a safe, clean and organized job site.

Follow company policies and procedures and accurately complete all paperwork and assignments in a timely manner.

Keep company trucks clean, organized and maintain proper assigned inventory levels.

Participate actively in all company provided training and on-the-job training to master your trade.

What We’re Looking For

Prior plumbing and heating experience with a service company.

Service Titan experience a plus

VA Journeyman license or equivalent experience

Tankless diagnostic and installation experience

Sewer and Drain experience (preferred)

Ability to prioritize tasks, tackle large jobs and execute on-time.

Ability to teach and mentor apprentices.

Demonstrated excellent communication conflict resolution and interpersonal skills.

Demonstrated ability to work as an effective team member and pitch in as needed.

Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.

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About this Residential Service Plumber role at Sila

What You’ll Do

What We’re Looking For

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