About this Regional Customer Officer, APAC role at Commvault
Recruitment Fraud Alert
We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
What to know:
- Commvault does not conduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
The Opportunity
The AVP – Regional Customer Officer, APAC is the senior regional leader responsible for translating Commvault's global customer strategy into measurable business and customer outcomes across APAC. As the executive responsible for Customer Experience, Sales Engineering, and Professional Services, this role ensures a seamless end-to-end customer journey that accelerates customer value, strengthens retention and expansion, and supports regional growth.
Reporting to the Global Chief Customer Officer and the Vice President – Sales, APAC, the Regional Customer Officer serves as a key member of the APAC Senior Leadership Team, partnering across the business to align customer strategy with regional priorities while ensuring customer insights influence global strategy and innovation.
The successful candidate is a forward-looking leader who leverages AI, automation, and data-driven insights to improve decision-making, scale customer engagement, optimize service delivery, and enable teams to deliver exceptional customer outcomes.
How You Will Make an Impact
Serve as a key member of the APAC Senior Leadership Team, shaping regional strategy and driving business growth through customer excellence.
Build trusted executive relationships with strategic customers and ensure their voice informs regional execution and global strategy.
Lead APAC Sales Engineering and Professional Services while partnering closely with Customer Success to deliver a seamless customer lifecycle.
Develop and execute regional customer strategies that improve customer satisfaction, adoption, retention, expansion, and advocacy.
Align customer-facing functions with Sales, Marketing, Product Management, Operations, and other cross-functional teams to deliver a differentiated customer experience.
Leverage market insights, customer feedback, and operational metrics to drive strategic decisions and continuous improvement.
Define and monitor KPIs that measure customer health, operational excellence, and business growth.
Champion the adoption of AI, automation, and intelligent workflows to accelerate time-to-value, personalize customer engagement, improve service delivery, and enable data-driven decision-making.
Foster a culture of accountability, innovation, collaboration, and continuous improvement across the regional organization.
What You Will Bring
Proven executive leadership experience in Customer Experience, Customer Success, Sales Engineering, Professional Services, or a related customer-facing function.
Demonstrated success leading high-performing, cross-functional teams in a complex, matrixed environment.
Strong understanding of enterprise software sales and customer lifecycle management.
Exceptional executive communication, relationship-building, and influencing skills.
Strategic mindset with the ability to translate data and customer insights into measurable business outcomes.
Demonstrated ability to leverage AI, automation, and analytics to improve productivity, enhance decision-making, and scale customer and business outcomes.
Global perspective with experience leading across diverse cultures and markets.
Bachelor's degree in Business, Computer Science, Marketing, or a related discipline; MBA preferred.
Leadership Competencies
Customer-first leadership
Strategic and enterprise thinking
Executive influence and collaboration
Talent development and coaching
AI-enabled innovation and continuous improvement
Results orientation and accountability
Integrity and growth mindset
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.