About this Receptionist role at SPS-North America
The Receptionist continuously offers the highest level of service to all corporate employees and their visitors. The Corporate Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Maintains the company's professional image by providing prompt, courteous, and efficient service—you are our resident "Director of First Impressions."
The successful applicant will be supporting an upcoming customer-facing project. This role requires a professional, service-oriented individual with previous retail customer service experience, as you will be interacting with employees, visitors, and clients daily while helping deliver an exceptional customer experience.
The Receptionist will also be called upon to assist in other SPS service areas including, but not limited to, Mail/Shipping Operations, Hospitality, and general office/facilities support based on operational needs to provide a top-tier customer experience.
A willingness to be cross-functional in SPS onsite services is essential. This role continuously delivers the highest level of service to all customers.
Responsibilities:
Reception Duties
- Provide 5-star customer service to all employees and visitors through all forms of communication.
- Log visitors into the registration system.
- Activate temporary badges for employees who have forgotten, lost, or are experiencing issues with their access badge.
- Issue facility access cards to employees.
- Prioritize incoming calls and escalate customer service issues through the appropriate chain of command.
- Ensure company phone and speed dial lists remain current.
- Provide light administrative support, including scheduling meeting rooms, ordering catering, and assisting other teams with tasks such as envelope labeling, compiling manuals, and other administrative projects.
- Proactively seek additional work during downtime.
- Build professional relationships with customers and cross-functional teams.
- Maintain a clean, organized, and welcoming reception area, including visitor reading materials.
- Maintain professionalism and composure when interacting with callers and visitors.
Competencies
- Driven by customer satisfaction
- Strong integrity and business ethics
- Excellent written and verbal communication skills
- Exceptional customer service skills with a professional attitude and appearance
- Strong organizational and time management skills
- Ability to maintain confidentiality
- Strong attention to detail
- Ability to effectively manage multiple priorities and ongoing tasks
- Results-oriented mindset
- Works well with both internal (SPS) and external (client) teams
- Fast learner
- Able to follow instructions and adapt to changing priorities in a customer service environment
Qualifications & Education
- High School Diploma (or equivalent) required.
- 1–3 years of previous work experience required, with a strong preference for administrative, reception, concierge, or customer-facing experience.
- Previous retail customer service experience is prefered to support an upcoming customer-facing project.
- Ability to work assigned hours as determined by the manager.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving abilities.
- Superb written and verbal English communication skills.
- Customer-focused, task-driven personality.
- Ability to multitask and prioritize assignments and customer needs.
- Proficiency with, or ability to quickly learn, computer-based systems including multi-line phone systems, PC/Mac environments, Microsoft Office, multifunction printers/scanners, and other office equipment used in SPS service areas.
- Maintain a professional appearance and attitude at all times.
- Adhere to all company policies and procedures.
Physical Requirements
- Fine and gross motor skills, including the ability to grasp, lift, carry, and move packages using a standard wheeled cart with a load capacity of up to 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for extended periods.
- Manual dexterity to operate office equipment such as phones, copiers, scanners, and binding equipment.
- Ability to frequently lift or move 40 lbs. or more.
Travel: None or negligible.
Other Duties:
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required for this role. Responsibilities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
