Syntronic Production Services Canada is an Electronic Manufacturing Services provider located in Ottawa’s west end. Committed to our customers’ success, we understand that our people are our greatest asset, and we are always on the lookout for great talent.
Syntronic Production Services Canada is an electronic manufacturing services provider supporting the build, inspection, and delivery of electronic and electromechanical products. We are looking for a Quality Director to lead quality across the site and ensure our manufacturing processes, quality systems, and customer deliverables meet a high standard of performance. This role will be responsible for developing the quality team, improving the quality management system, supporting customer audits and escalations, and driving practical improvements across production, inspection, and supplier quality. The ideal candidate has led quality in an electronics manufacturing environment and knows how to build structure, accountability, and consistency without losing touch with daily operations.
What you'll do
Lead the overall quality function for the manufacturing site, including quality assurance, quality control, inspection, compliance, customer quality, and continuous improvement.
Own and improve the quality management system, ensuring procedures, standards, audits, reporting, and day-to-day practices support customer and business requirements.
Set quality priorities, define key performance indicators, and use data to identify trends, risks, and improvement opportunities across production.
Work closely with operations, engineering, supply chain, and senior leadership to improve manufacturing quality, process control, product reliability, and customer satisfaction.
Lead customer-facing quality activities, including audits, escalations, quality reviews, corrective actions, and ongoing communication around quality performance.
Oversee NCR, CAPA, root cause analysis, supplier quality, and internal audit processes to ensure issues are addressed effectively and improvements are sustained.
Develop and support the quality team through coaching, clear expectations, process discipline, and practical problem-solving.
Drive a strong quality culture across the organization, making sure quality is built into the process rather than treated only as a final inspection activity.
Provide hands-on support during urgent quality issues, customer escalations, production concerns, or audit preparation when the team needs additional technical or leadership support.
Stay close to day-to-day manufacturing quality activities, including inspection findings, NCRs, corrective actions, and recurring production issues, to ensure problems are understood and resolved effectively.
Support and guide the quality team through complex investigations, customer responses, audit findings, and time-sensitive quality concerns.
Act as a senior escalation point for internal quality issues, customer quality concerns, supplier-related problems, and cross-functional production challenges.
What you'll need to get the job done
10+ years of experience in quality, manufacturing quality, quality systems, or operations quality within electronics manufacturing, electromechanical assembly, or a similar technical manufacturing environment.
Experience working with ISO 9001 quality management systems, including audits, procedures, corrective actions, documentation, and continuous improvement activities.
Previous experience leading quality teams and owning quality systems within a manufacturing or production environment.
Strong understanding of electronics manufacturing processes, PCBA assembly, inspection standards, process control, nonconforming material, corrective actions, and customer quality requirements.
Experience working with ISO quality management systems and industry standards such as IPC-A-610, J-STD-001, or similar manufacturing quality standards.
Strong leadership, communication, and problem-solving skills, with the ability to work effectively with production teams, technical teams, customers, suppliers, and senior leadership.
Ability to use quality data, audit findings, customer feedback, and operational metrics to guide decisions and improve overall business performance.
Must be eligible to obtain Controlled Goods security clearance.
What will make us REALLY love you
Experience in an electronic manufacturing services or contract manufacturing environment.
Quality certifications such as ISO 9001 Lead Auditor, Six Sigma, CQE, CQA, or similar.
Familiarity with ISO 14001 and/or ISO 27001 standards, including environmental management, information security management, audits, or compliance activities.
Experience with AS9100, supplier quality, customer audits, NPI quality planning, or ramp-to-production activities.
Practical experience improving quality culture, inspection effectiveness, process discipline, and customer confidence in a growing manufacturing environment.
This posting is for an active vacancy.
We offer competitive salaries, a dynamic working environment, the potential for professional growth and career development, as well as a comprehensive benefits package.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
