ROLE OVERVIEW

As a member of the Public Engagement team, the intern supports and implements communications plans to produce a dynamic program of live events and activities to reach key audiences, including humanitarian, medical, and academic communities; youth audiences; MSF supporters; and the general public. This is a hands-on position, offering the opportunity to become familiar with MSF USA’s communications principles and initiatives. The ideal candidate will contribute creatively to new and ongoing projects, while providing logistical, administrative, and community engagement support to the Public Engagement unit and larger Communications team.

DEPARTMENT ACCOUNTABILITIES

External Communications 
Develop and distribute external communications products across multiple channels to bear witness to humanitarian needs, speak out with patients and communities, engage with audiences, and achieve strategic objectives. 
 
Public Engagement & Advocacy 
Identify significant medical humanitarian issues and execute integrated communications plans to increase public awareness, audience engagement, and support for advocacy priorities.  
 
Brand Positioning 
Develop and contribute toward brand strategy, brand positioning, and tactics to increase brand visibility. 
 
Content Creation 
Produce and support external communications content across audiences and channels, including for the website, social media, and live events. 
 
Advance Diversity, Equity, and Inclusion  
Promote DEI principles across all communications products and channels.   

ROLES SPECIFIC OUTCOMES

External Communications
Processes speaker and resource requests, and corresponds with key student, supporter, and donor audiences for virtual and in-person events across the United States. 

Public Engagement & Event Execution
Completes administrative and logistical support for public events as assigned and with minimal supervision.

Content Creation
Contributes to the creation of content for live events and other public engagement activities; supports production of public engagement toolkits and educational resources for key audiences.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

•    Ability to work independently and with limited supervision.
•    Initiative and confidence to ask questions in a fast-paced work environment.

BEHAVIORAL COMPETENCIES

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset
Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability
Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict
Handles conflict situations effectively, with a minimum of noise.

Builds Networks
Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose
Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve. 

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient
Rebounds from setbacks and adversity when facing difficult situations.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. 

Project Management Skills
The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight
Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

SUPERVISORY RESPONSIBILITY

No supervisory responsibility.

DESIRED QUALIFICATIONS & EXPERIENCE

•    Recent graduates or students currently enrolled in programs related to communications, event management, global studies, or a related discipline are preferred. 
•    Excellent verbal and written communication skills for internal and external correspondence.
•    Working knowledge of Canva, Microsoft Office products, and social media platform administration.
•    Keen attention to detail and ability to stay on task with minimal supervision in a hybrid work environment.
•    Demonstrated experience with event planning/management and community engagement preferred.
•    A genuine commitment to MSF's humanitarian principles and strong interest in humanitarian aid, communications, event planning, exhibitions, marketing, or public and/or public education.

TRAVEL REQUIREMENTS 

No travel is required for this position.

COMPENSATION

$18/hour