Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

We are looking for a Project Specialist to drive operational excellence on our premium luxury hospitality account, owning full-funnel campaign trafficking, asset workflows, and critical photography programs. You will strictly maintain timelines, coordinate stakeholders, and secure compliance approvals across the region.

Step into a fast-paced environment where you will collaborate directly with regional brand directors, managing diverse deliverables across digital, website, and social marketing channels without extra layers. It’s a purely execution-focused opportunity for an organised, process-driven professional.

Role: 

• Campaign Trafficking & Workflow Management: Own campaign trafficking by managing deadlines, tracking timelines, and overseeing asset management across channels to keep everything moving smoothly across stakeholders.
• Photography Programme Governance: Oversee the luxury photography programme (architectural and lifestyle). Act as the primary link between the client, the individual hotels, and the appointed execution agency.
• Quality Control & Approvals: Review work, provide precise feedback, manage escalations, and handle stakeholder alignment to secure final project approvals. Verify legal documents and issue Letters of Compliance (LOC).
• Website Optimisation Support: Partner with a copywriter and digital services teams to track and support a major hotel website template reset, monitoring compliance targets at the individual hotel level.
• Stakeholder & Resource Coordination: Liaise closely with external agencies, production partners, internal stakeholders, and brand managers to align project scope, resolve process gaps, and prevent timeline delays.
• Process Optimisation: Translate complex briefs into clear action plans, identify workflow improvements, and troubleshoot challenges with calm, clear thinking in a fast-changing environment.

You:

• BA/BS degree or equivalent experience
• 5+ years of project management or account operations experience within a creative agency, consultancy, or dynamic luxury environment.
• A pure operational professional who thrives on logistics, deadlines, asset management, and rigorous stakeholder coordination rather than creative production.
• Highly organised and detail-oriented with a proven ability to manage complex budgets, resource allocation, and timelines across multiple channels simultaneously.
• A self-starter attitude with the ability to work autonomously, anticipate roadblocks, manage scope changes, and operate efficiently within a matrixed organisation.

• Exceptional verbal and written English communication and presentation skills, with the ability to distil complex updates and keep stakeholders aligned..

Contract type: 6 month fixed term contract.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.