About this Product Operations Manager role at Mirakl - Labs
About Mirakl:
Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.
For more information: www.mirakl.com.
Mirakl in Numbers:
- 🗓️ Founded in 2012 | Member of French Tech Next40
- 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
- 🇫🇷 350+ Mirakl Tech teams members mainly based in France
- ⚙️ 5 Saas Solutions
Our Values:
Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.
Our 5 values guide how we collaborate:
- 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
- 🏆 Get Things Done: We prioritize action and efficiency for impactful results
- 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence
- 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
- 🤝 Satisfy & Empower Clients: We're committed to our clients' success
The Team You'll Join
Your Impact
- Own product analytics end-to-end : instrument and report across Heap, Contentsquare, and Amplitude; build the dashboards PM leadership and Product Marketing rely on for trade-off calls and strategic decisions
- Build and run the customer feedback loop : design the intake and synthesis pipeline for customer signal (feedback, tickets, sales input, usage data) and partner with Customer Success from raw signal to actionable roadmap input
- Centralize and coordinate the product roadmap : create clear visibility across teams on what's shipping, what's blocked, and what's next; facilitate planning cycles and business reviews with structured, decision-ready inputs
- Keep the product toolstack functional : administer Productboard and Jira so they remain a working system, not a ticket graveyard; define the governance that keeps data clean and workflows purposeful
- Build and maintain internal AI agents : design automation flows and Dust agents that remove manual work from PM workflows (spec drafting, meeting synthesis, backlog triage, reporting); own agentic product management practices and enable Customer Success, Product Marketing, and Sales to self-serve off product data sources
What You'll Bring to the Role
- 5+ years in product operations, technical program management, or product management in a SaaS or platform company
- Proven track record of building a system or process from scratch
- Technical background: engineering, computer science, or a builder-track PM path
- Experience reading data models and discussing architectural trade-offs directly with engineering teams
- Product analytics: comfortable instrumenting, querying, and building dashboards that drive decisions
- AI agent design: able to scope, build, and iterate on automation flows and LLM-based agents
- Systems thinking: designs for resilience and knows when to kill a process that isn't working (including one you built)
- Cross-functional fluency: works naturally across PMs, designers, product marketers, and customer-facing teams
- Autonomous execution: comfortable clearing unmapped ground without a defined playbook
Tech Stack
- Agentic & automation: Dust, n8n, Claude
- Product analytics: Heap, Contentsquare, Amplitude
- Product tooling: Productboard, Jira
- Design collaboration: Figma
Languages
- English: Fluent - Professional Proficiency
- French: Fluent - Professional Proficiency
Our Hiring Process
- 45 minute introductory call with a Talent Acquisition Specialist
- Hiring Manager interview with Jean-Yves Simon, Chief Product Officer
- Two values-based interviews using the STAR methodology
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.
As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.
