About the team and position

The Parts Lead, Dealership Operations is responsible for the success of the dealership’s parts businesses, overall facilities management, and OEM standards. This leader oversees a team of advisors with a focus on driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership.

What you’ll be doing

Management – Parts 

• Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).
• Continuously improve customer experience, speed of service, and first-time fix rate.

People Leadership & Development

• Lead from the front by working side by side with the parts associates which includes opening, updating and closing orders. 
• Deliver competency-based feedback and performance reviews to drive accountability and growth.
• Mentor parts associates to strengthen leadership capabilities, functional expertise and operational execution.
• Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership.

Continuous Improvement

• Identify and prioritize opportunities for process and performance improvement across fixed operations.
• Hold teams accountable for measurable results from continuous improvement efforts.

What you should have

• Minimum of 2 years of management experience either in automotive or a lean manufacturing environment
• A valid driver’s license + clean driving record
• Proven track record of leading and developing associates
• Proven ability to obtain project deliverables and company metrics
• An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)
• Excellent oral and written communications skills
• Ability to work with and through teams to achieve results
• Strong analysis and decision-making ability
• Proficient computer skills