About this Partner Operations - Regional Associate (On-site) - London role at Laundryheap
Laundryheap is a fast-growing tech start-up transforming the laundry and dry cleaning industry, offering 24-hour pick-up, cleaning, and delivery across 11 global markets.
We are looking for a Regional Associate to join our Partner Operations team in London. Reporting to the Regional Manager, you will play a key role in maintaining service quality, supporting partner facilities, and driving operational improvements.
Key Responsibilities
On-site Audits & Visits
- Conduct regular audits and site visits across partner facilities
- Ensure compliance with operational standards and service quality
- Identify issues and implement corrective actions
Partner Management
- Support onboarding and offboarding of partner facilities
- Provide hands-on training on systems, processes, and app usage
- Build strong relationships and support operational improvements
Performance Monitoring & Reporting
- Track KPIs (complaints, reschedules, turnaround times)
- Analyse trends and investigate service issues
- Maintain audit documentation and deliver regular reports
- Present monthly performance summaries
Cross-functional Collaboration
- Work closely with Account Management, Fleet, and Customer Ops
- Support order management, case resolution, and process improvements
Quality & Continuous Improvement
- Ensure adherence to quality standards
- Recommend and implement service improvements
General Support
- Assist with administrative tasks and ad hoc operational projects
Requirements
- Strong communication and relationship-building skills
- Ability to work independently and travel across London
- Experience in operations/auditing (service, logistics, or similar)
- Detail-oriented with strong organisational skills
- Comfortable in a fast-paced, dynamic environment
- Proficient with digital tools and mobile apps
Preferred:
- Hindi/Urdu language skills
- Start-up or multi-market experience
- Laundry/dry cleaning industry experience
Role Details
- Full-time (40 hours)
- On-site role across London (Rotational 5 days per week, including weekends)
Why Join Us
Be part of a fast-growing, international business where you’ll directly impact service quality, partner performance, and operational excellence.
