We are looking for a dependable and proactive Part-Time On-Site Office IT Support professional to provide technical assistance to employees and maintain the daily operation of our office IT infrastructure. The successful candidate will be responsible for troubleshooting hardware and software issues, maintaining office equipment, supporting users, and ensuring that all IT systems operate efficiently. This role requires excellent customer service, strong technical skills, and the ability to respond promptly to on-site support requests.

ACCOUNTABILITIES / RESPONSIBILITIES:   

·       Provide on-site technical support to employees for desktops, laptops, printers, scanners, mobile devices, and other office equipment.

·       Install, configure, maintain, and troubleshoot computer hardware, operating systems, and business applications.

·       Set up workstations for new employees, including computers, monitors, peripherals, email accounts, and software.

·       Troubleshoot network connectivity issues, including wired and wireless connections.

·       Support Microsoft 365 applications, email, shared drives, and collaboration tools.

·       Perform routine maintenance, software updates, antivirus monitoring, and system health checks.

·       Manage user accounts, passwords, and access permissions.

·       Maintain and organize IT inventory, including computers, accessories, and software licenses.

·       Coordinate with internet service providers, hardware vendors, and third-party IT service providers when necessary.

·       Assist with data backup, recovery procedures, and basic cybersecurity best practices.

·       Document support requests, technical issues, and resolutions.

·       Ensure IT equipment is functioning properly in meeting rooms, conference areas, and office workstations.

·       Follow company IT policies and maintain confidentiality of company information.

Requirements

MINIMUM QUALIFICATIONS:

·       Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

·       Minimum of 1 year of experience in IT support, desktop support, or help desk services (preferred).

·       Strong knowledge of Windows operating systems, Microsoft 365, computer hardware, and office productivity applications.

·       Basic understanding of networking, including TCP/IP, Wi-Fi, routers, switches, and printers.

·       Experience with user account administration and basic cybersecurity practices.

·       Excellent troubleshooting, organizational, and communication skills.

·       Ability to work independently and manage multiple support requests.

·       Strong customer service mindset and professional attitude.

PREFERRED QUALIFICATIONS:

·       Experience with Active Directory or Microsoft Entra ID.

·       Familiarity with remote support software and ticketing systems.

·       Knowledge of VoIP phone systems and conference room technology.

·       IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent are an advantage.

EMPLOYMENT TYPE:

·       Part-Time

WORK LOCATION:

·       On-site at the company office.

WORKING HOURS:

·       20–30 hours per week

·       Flexible schedule based on business needs

·       May require occasional support outside regular office hours for system maintenance or emergencies.

OPPORTUNITY FOR FULL-TIME EMPLOYMENT:

·       This position is initially offered on a part-time basis. Based on organizational needs, workload, performance, and the availability of hours, the position may be converted to a full-time role in the future.