Role Purpose

The Operations Specialist reports to the Operations Team Leader and is responsible for supporting the efficient, accurate and compliant execution of loan administration, NPE operations, garnishments, subsidy processing and deceased account management within an SLA-driven outsourced banking operations environment.

Main Accountabilities

• Manages the end-to-end administration of performing and non-performing retail loan portfolios, including loan servicing, restructurings, collateral management and operational processing.
• Reviews and validates loan, collateral and legal documentation, ensuring compliance with internal policies, regulatory requirements and approved business procedures.
• Processes complex banking operations, including loan modifications, post-disbursement activities, subsidy schemes, garnishments and customer servicing requests.
• Coordinates with internal teams and external stakeholders (banks, legal advisors, notaries and public authorities) to ensure the timely and accurate execution of operational activities.
• Monitors operational controls, reconciliations and reporting while supporting process improvement initiatives, UAT testing and compliance with SLAs, KPIs and risk management standards.

Requirements

Education, Experience and Technical Skills

• Bachelor’s degree or Diploma in Economics, Finance, Banking or a related field.
• 2 years’ experience in operational support within the Financial Services industry/projects or Banks or Law Firms
• Knowledge of lending operations, collateral management and legal documentation.
• Proficiency in Greek and English (written and spoken).
• Good knowledge of MS Office, particularly Excel and PowerPoint.

Competencies

• Strong organizational, time management and multitasking skills.
• Goal-oriented, adaptable and able to work effectively under pressure while delivering high-quality results.
• Team player with strong interpersonal and communication skills.
• Strong problem-solving ability and collaborative mindset.

Benefits

Here’s what you can look forward to as part of the #CepalTeam:

• Competitive Compensation : We offer an attractive salary, annual performance-based bonuses, and a monthly meal allowance through our ticket restaurant card.

• Health: Private medical insurance is provided for you and your family.

• Family Support: Monthly financial allowance for early education (nursery) and coverage of expenses for children with neurodiversity or disabilities—including therapeutic swimming, music therapy, horse riding, and parental support.

• Flexible Work Model: Our hybrid approach offers a level of remote work flexibility that supports work-life balance while preserving strong collaboration and team spirit.

• Modern Workspaces: Contemporary offices designed to support comfort, health, and productivity, with fully equipped workstations, quiet areas, on-site restaurant, and group fitness sessions .

• Lifelong Learning: Cepal supports continuous learning through access to e-learning platforms and structured professional development programs.

• Career Progression: We are committed to your growth, offering a clear development path supported by feedback, mentoring, and personalized learning plans.

• Make a Difference: Get involved in regular wellbeing, ESG and volunteering initiatives that reflect our values and foster a sense of purpose and community.

At Cepal, we believe that inclusion is more than a value, it's a way of thinking and acting. As members of the Diversity Charter Greece, we are committed to fostering a workplace where every individual feels respected, empowered, and free to contribute meaningfully.

All applications are treated fairly, confidentially, and based solely on qualifications and merit.