About this Operations Coordinator role at Morgan & Morgan, P.A.
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Operations Coordinator, REMOTE
The Outbound Referrals team at Morgan & Morgan is responsible for referring cases to our referral partners, ensuring our clients receive the best possible representation. Our national brand and advertising return cases across a variety of practice areas and jurisdictions that we refer out to the nation’s top law firms for various reasons. We are looking to build out our Referrals team with a Central and Western US Operations Coordinator.
The Operations Coordinator will work closely with Regional Managers to manage referral volume for this region. This includes assigning the daily flow of leads to various partner firms, ensuring partners are providing critical data and documentation, updating firm records, assisting with various strategies / policies, and helping us stay compliant with ethics requirements. From time to time, the assistant will participate in referral partner meetings with the Regional Manager.
Responsibilities:
The ideal candidate is a self-motivated, highly independent, technologically competent, resourceful individual with exceptional organizational skills.
- Maintain daily flow of referrals to referral partner firms for entire region.
- Track and report compliance / ethics data for Regional Manager and Referrals Department Compliance Attorney.
- Support Regional Manager with keeping all case agreement records up-to-date.
- Support accounting staff with payment compliance by facilitating communication with partners.
- Build and maintain weekly / monthly progress reports to ensure partners are adhering to best practices playbook.
- Interact regularly with attorneys, case staff, and intake teams both internally and at partner firms.
- Travel occasionally to visit referral partners at their office. Travel expenses are reimbursed by the firm.
Requirements:
- Bachelor's Degree or equivalent
- 2+ years of Business Development or Account Management Experience.
- Effective communicator with a strong phone/Zoom presence and the ability to proficiently engage with other professionals through disciplined outbound call activity and email.
- Ability to learn and master new technologies quickly to develop a comprehensive knowledge of the company’s business model in order to answer all related inquiries.
- Ability to harness qualitative and quantitative data to inform decision making.
- Proficiency in Microsoft Office.
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
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