Get To Know Our Team:

Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s and other Booking Holdings brands’ non-accommodation partners and promote our top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s and Booking Holdings’ unique travel product portfolio and tech solutions to bring our partners the advantages they seek.  Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda and the other group companies, introduce more travelers to our great products and service and deliver significant profits to the overall business. 

The Role:

This position offers a dynamic role where you will address payment discrepancies involving Agoda and its partners. You will be encouraged to forge positive relationships with partners, aiming to resolve financial disputes and enhance the payment process to prevent future issues. The role involves a mix of problem-solving aptitudes, effective communication, and teamwork skills.

Responsibilities:

In this role you will be:

• Investigate and resolve payment disputes between Agoda and partners
• Work closely with partners to address payment issues and find mutually agreeable solutions
• Extract insights from dispute resolutions to streamline payment processes and reduce future disputes.
• Deliver consistent partner support daily by leveraging your communicative strengths and problem-resolution abilities.
• Collaborate with team members across various departments, gaining exposure to multiple business perspectives.

Qualifications/Experience: 

• Open to candidates seeking their first professional role, especially recent graduates.
• Strong attention to detail with excellent problem-solving skills.
• Good organizational abilities, with the capacity to work effectively in a team setting.
• Proficiency in basic Excel functionality.
• Proficiency in SQL is an advantage. 
• Fluent in English

Competencies/Skills:  

• Exceptional interpersonal communication skills.
• A professional “can-do” attitude and a dedicated work ethic.

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