As a NOC Engineer, Student position, you'll play a critical role in maintaining the stability, reliability, and performance of Gong’s production environment. You'll be on the front lines of our operations, proactively monitoring systems, responding to incidents, and helping ensure a seamless experience for our customers around the clock.

You'll own:

• Monitoring Gong’s infrastructure, applications, and production environment to quickly identify and respond to alerts and incidents.
• Proactively reviewing system health, logs, key processes, and scheduled jobs to ensure optimal performance and availability.
• Measuring and tracking system stability and reliability while escalating issues and driving resolution when needed.

You'll solve:

• Detecting and troubleshooting production issues before they impact customers or business operations.
• Making informed decisions in real time by assessing the urgency, scope, and potential impact of incidents across complex systems.

You'll impact:

• Helping maintain a highly available and reliable platform trusted by thousands of companies worldwide.
• Enabling Gong’s teams and customers to operate with confidence by ensuring production systems remain healthy, stable, and secure.

How you'll succeed here:

• You're currently pursuing a degree in Information Management, Computer Science, or a related field and have strong technical curiosity.
• You can analyze problems, troubleshoot effectively, and prioritize issues based on business impact.
• You communicate clearly and collaborate well with others in both Hebrew and English.
• You are proactive, organized, detail-oriented, and enjoy taking ownership in a fast-paced environment.
• You are eager to learn, highly motivated, and thrive in hands-on technical work.
• Experience in NOC, Technical Support, Professional Services, Escalation Engineering, or similar domains is an advantage.
• Scripting or programming knowledge is an advantage.

We operate in a flexible hybrid work model. This position is 24/7 shift-based, including weekends and holidays.

What makes Engineering at Gong unique?

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.” For our engineers, it means being involved and able to influence the entire process to create the best product. Think this could be you? Apply below. Who knows, maybe there’s a Gongster in you!

We encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits. If these considerations are important to you when choosing a workplace, we'd love to see you with us. To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.

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