About the Role

We are seeking a highly organised and communicative individual to join our Sales Team in the role of National Account Sales Support. You will be responsible for ensuring seamless customer experience by coordinating cross-functional activities, monitoring the progress of orders and deliverables, and supporting the Team in exceeding customer expectations.

Requirements

Key Responsibilities

• Comply with the Order Coordination process to maximise invoicing opportunities while adhering to the Company’s policies.
• Ensure PI and OB top line and GP is always accurately represented in the Order Coordination spreadsheet and AS400.
• Facilitate the highest levels of communication with both internal and external stakeholders by providing accurate and timely answers to all enquiries, including communicating with customers at milestones of order progression.
• Ensure that AS400, the Lead Order Database, and the Order Coordinator spreadsheet is maintained and accurate at all times.
• Track incoming rental units and coordinate with Branches to ensure timely workshop processing and on-time delivery to customers.
• Hold Branches accountable for meeting delivery commitments and promptly escalate potential issues or delays.

Skills & Experience

• Moderate Microsoft Excel skills (required)
• High organisation skills
• Great communication and customer service skills
• Attention to detail
• High level of professionalism

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.