About this Merchant Onboarding Team Lead role at Wolt - English
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What you’ll be doing
As our new Restaurant Onboarding Team Lead, you’ll manage and develop our Onboarding team while ensuring that our restaurant and retail partners are set up for long-term success on the Wolt platform.
You’ll set the direction, lead by example, and ensure that processes, tools, and best practices are in place to support scalable growth.
Day-to-day in this role you’ll:
- Lead, train, and develop the onboarding team to deliver a best-in-class merchant onboarding experience;
- Define clear goals and monitoring performance to ensure efficiency, accuracy, and partner satisfaction;
- Collaborate with cross-functional teams to streamline processes and ensure seamless merchant handovers;
- Oversee onboarding workflows, ensuring data quality, and resolving process bottlenecks;
- Drive continuous improvement by analyzing performance data and implementing best practices;
- Foster a supportive and high-performance team culture through coaching, feedback, and regular one-on-ones;
- Ensure consistency and compliance by maintaining and updating onboarding procedures and documentation;
Our humble expectations
- 2-3 years in onboarding, customer operations, or implementation in a high-volume, fast-paced environment;
- 1+ year leading ICs as a shift lead or team lead, including running 1:1s, coaching, and performance feedback;
- Proven track record hitting team SLAs/KPIs for new-partner launches, with experience in capacity planning and scheduling;
- Tooling experience with CRM/workflow systems and spreadsheets/BI (e.g., Salesforce or similar; Excel/Google Sheets; Looker/Power BI).
- Fluent in local language and English is a must;
What we offer
- A fast-growing tech company with lots of career opportunities, both locally and internationally;
- Hybrid/work from home options (depending on location);
- Medical subscription – Regina Maria;
- Meal tickets;
- Monthly budget for sports activities;
- Employee Assistance Programme - therapy and wellbeing;
- Employee discount on all Wolt orders
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!
We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
