Marketing Account Manager (Email Marketing, Client Success & Campaign Operations)

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

We’re hiring a proactive and highly organized Marketing Account Manager to manage client relationships and oversee the execution of marketing initiatives across multiple high-level accounts.

In this role, you’ll act as the primary point of contact for clients — ensuring communication stays clear, campaigns stay organized, and deliverables move forward efficiently.

You’ll work directly with leadership while coordinating:

• Email marketing campaigns
• Client communication
• Website updates
• SEO support
• Reporting & analytics
• Workflow management

This role is ideal for someone who thrives in fast-paced agency-style environments, enjoys managing relationships, and can keep multiple moving parts organized without dropping details.

What You’ll Own

Client Relationship Management

• Serve as the main point of contact for client accounts
• Manage communication through:
• Email
• Slack
• WhatsApp
• Zoom/video calls
• Lead recurring client meetings and strategy check-ins
• Maintain strong relationships with executive-level stakeholders
• Ensure clients feel informed, supported, and confident in delivery progress

Email Marketing Campaigns

• Build and manage campaigns using:
• Mailchimp
• HubSpot
• Klaviyo (nice to have)
• Write and edit:
• Email copy
• Subject lines
• Campaign messaging
• Manage:
• Audience segmentation
• Scheduling
• Campaign launches
• Monitor:
• Open rates
• Click-through rates
• Engagement metrics
• Share performance insights and recommendations with clients

Website & Content Management

• Update and manage website content using:
• WordPress
• CMS platforms
• Ensure websites remain:
• Accurate
• Updated
• Aligned with campaigns and branding
• Coordinate content and landing page updates when needed

SEO & Performance Support

• Conduct SEO audits and keyword research using:
• Ahrefs
• Semrush
• Monitor keyword rankings and website performance improvements
• Support optimization efforts for visibility and traffic growth

Reporting & Analytics

• Analyze marketing performance using:
• Google Analytics (GA4)
• Campaign reporting tools
• Translate marketing data into:
• Clear reports
• Actionable insights
• Client-friendly summaries
• Track campaign performance and account health consistently

Workflow & Project Coordination

• Coordinate tasks across:
• Leadership
• Clients
• Internal marketing teams
• Convert feedback into clear action items and priorities
• Ensure projects remain:
• Organized
• On schedule
• Moving forward efficiently
• Maintain visibility into deliverables and deadlines

AI & Productivity Tools

• Use tools like:
• ChatGPT
• Claude
• AI writing and research tools
• Improve workflow efficiency for:
• Research
• Reporting
• Campaign content
• Communication

Required Experience & Skills

Experience

• 3+ years of experience in:
• Marketing account management
• Client-facing marketing roles
• Agency account management

Core Skills

• Strong experience with:
• Mailchimp
• WordPress
• Ahrefs or Semrush
• Google Analytics (GA4)
• Strong written and verbal English communication skills
• Excellent organization and project management ability
• Comfortable managing multiple accounts and priorities simultaneously
• Experience working with executive-level or high-profile clients preferred
• Comfortable using:
• Google Workspace
• Slack
• Messaging and collaboration tools

Nice to Have

• Experience with:
• HubSpot
• Klaviyo
• Canva
• Adobe Express
• Familiarity with:
• Google Ads
• Meta Ads
• Paid media coordination

What Makes You a Great Fit

• Strong communicator and relationship-builder
• Highly organized with excellent follow-through
• Proactive and solutions-focused
• Comfortable working independently in remote environments
• Able to balance client expectations with operational execution
• Detail-oriented while managing multiple campaigns and accounts

What a Typical Day Looks Like

• Responding to client messages and coordinating priorities
• Hosting or preparing for client meetings
• Launching or optimizing email marketing campaigns
• Updating website content in WordPress
• Reviewing SEO performance and analytics data
• Preparing reports and campaign summaries
• Coordinating internal tasks to ensure deliverables stay on track

In short: You ensure marketing campaigns stay organized, clients stay informed, and execution stays aligned with deadlines and performance goals.

Key Success Metrics (KPIs)

• Client satisfaction and retention
• Timely completion of campaigns and deliverables
• Email engagement performance (open/click rates)
• Accuracy and organization across client accounts
• Quality of reporting and actionable insights
• Strong communication and responsiveness

Why This Role Stands Out

• Direct ownership of client relationships and marketing execution
• Opportunity to work closely with leadership and executive-level clients
• Exposure to:
• Email marketing
• SEO
• Analytics
• Content management
• Campaign coordination
• Remote flexibility with fast-moving marketing environments
• Opportunity to grow into senior client success or marketing leadership roles

Interview Process

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Client Interview
• Offer & Onboarding

Apply Now

If you:

• Enjoy managing client relationships
• Thrive in organized, fast-moving marketing environments
• Love balancing communication, campaigns, and coordination
• Want a role with ownership and growth potential

This role is a strong fit for you.