This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week. 

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

About You

You've seen the challenges of day-to-day manufacturing operations firsthand — the inefficiencies, the untapped potential, and everything in between. You believe technology should make people's jobs better, not harder, and you're energized by the challenge of making that happen. You're humble, curious, and just as comfortable presenting to a C-suite executive as you are walking a production line. You thrive in fast-moving environments, take ownership of what you build, and genuinely care about the customers you work with.

What skills or experience do I need?

• 3-5+ years of experience in manufacturing, operations technology, or a related field, with demonstrated customer-facing project leadership
• Experienced in Operations Technology, including MES, ERP, or similar systems; architecting and implementation experience is a strong plus
• Experienced in system and device integration in the manufacturing industry
• Proven track record leading Lean Manufacturing or continuous improvement initiatives; ability to walk a shop floor and identify opportunities
• Strong project management, organization, and communication skills — written and verbal — with experience managing enterprise-level engagements
• 25% travel expected within North America
• BS in Engineering or similar field

Key Responsibilities

• Partner with customers to deeply understand their operational challenges, goals, and success criteria — supporting solution architecture for their specific processes
• Work side-by-side with customers and partners to develop, configure, and implement Tulip solutions
• Support delivery of enterprise-level customer projects from kickoff through delivery, ensuring on-time, high-quality outcomes
• Build and maintain trusted relationships across customer organizations, from the shop floor to the C-suite
• Provide ongoing technical support to customers, diagnosing issues and driving resolution with urgency and care
• Leverage knowledge of OT/IT systems (MES, ERP, device integration) to guide customers through complex implementation decisions
• Serve as a consistent voice of the customer internally — surfacing insights, patterns, and feedback to Product and Engineering teams
• Contribute to the development and improvement of internal processes, playbooks, and delivery frameworks

Key Collaborators

• Account Executives
• Customer Success Managers
• PreSales Engineering
• Product Management & Engineering
• Professional Services Team

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.

We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• Dog-friendly office

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $90,000 - $130,000 per year.