Manager, Virtual Card Supplier Enablement

We are seeking a hands-on, results-driven front-line Manager to lead the day-to-day execution of our virtual card supplier enablement operation at Tipalti. This role is responsible for directly leading a team of 7–10 supplier enablement specialists who enable our customers’ suppliers to accept virtual card payments through outbound calls and email campaigns. This role is focused on the day-to-day: coaching specialists in the moment, driving consistency and quality across the team, and keeping the operation running efficiently against enablement targets and daily activity goals.

Our supplier enablement operation is high-volume and metrics-driven, and the team’s success in enabling suppliers onto virtual card has a direct impact on company revenue and the payment experience we deliver to customers and their suppliers. The ideal candidate is a metrics-driven operator who knows how to motivate and get the most out of a front-line, outbound team, holds a high bar for customer experience, and actively leverages AI and modern tooling to make the team faster, more consistent, and more effective.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Coach, develop, and motivate the team day-to-day. Provide real-time, hands-on coaching, feedback, and regular 1:1s to 7–10 virtual card supplier enablement specialists — building skills in outreach, objection handling, and enablement — and create an energized, accountable culture that sustains high performance and addresses issues promptly and fairly.

• Drive consistency and quality. Ensure specialists follow standard operating procedures and quality standards consistently — from outreach approach to accurately documenting payment instructions and delivery methods — so suppliers are enabled to accept virtual card payments correctly the first time.
• Own daily execution against targets, driven by data. Manage outbound activity, pipeline, and workload distribution in a high-volume environment, monitoring KPIs and dashboards daily — call and email volume, contact and conversion rates, enablement velocity, and revenue contribution — to meet or exceed enablement, conversion, and revenue targets, close performance gaps, and continuously improve.
• Be AI-forward. Champion the adoption of AI and automation tools within the team; identify repetitive or manual tasks that can be streamlined — such as outreach, data entry, and follow-up — and coach specialists on using these tools to work faster and more accurately.
• Uphold high customer experience standards. Hold the team to an excellent bar for every supplier interaction, ensuring professional, persuasive, and accurate communication that reflects well on Tipalti and our customers, and resolve day-to-day escalations quickly and thoroughly.
• Collaborate across teams and report on performance. Partner with adjacent Card Team, Payment Delivery, and Customer Support partners to keep work flowing and resolve recurring issues, and provide leadership with regular, accurate updates on team metrics, enablement results, and emerging risks.

About you 

• 3+ years of front-line / direct people management experience in a high-volume operations or sales role (e.g., outbound sales, telesales, or collections), with a track record of developing teams — including early-career staff — and driving measurable results against quotas, KPIs, and conversion targets.
• Proven ability to drive performance against KPIs and SLAs in a fast-paced, high-volume operation.
• A hands-on, coaching-first leadership style with a track record of motivating and engaging teams.
• Strong data and metrics orientation, comfortable using dashboards and reporting tools to manage the team and identify opportunities to improve. 
•  Genuine interest in adopting AI and automation tools to improve team efficiency and effectiveness, with a high bar for customer experience and ownership over quality and outcomes.
• High bar for customer experience and a strong sense of ownership over quality and outcomes.
• Bachelor’s degree in Business, Finance, Operations Management, or a related field, or equivalent practical experience.
• Experience in payments, fintech, or B2B sales (virtual card, ePayables, commercial card, merchant processing, or eProcurement) is strongly preferred.
• Proficiency with Salesforce (CRM), Zendesk, MS Excel, and Google Suite.
• Strong analytical skills and comfort using reporting tools and dashboards to track performance and spot trends.
• Excellent coaching, communication, and interpersonal skills, with high attention to detail.
• Ability to prioritize, organize, and manage a team’s workload effectively in a dynamic, high-volume environment.
• Comfort working with and championing AI-enabled tools in daily operations.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.