As a Logistics Specialist at SumUp, you will support logistics operations across Amazon and other e-commerce channels, proactively tracking order flows, resolving issues/blockers, inventory accuracy, and returns handling to maintain a high customer experience. You will work cross-functionally with sales teams, PMOs, customer service, and B2B partners - managing expectations, addressing issues proactively, and communicating logistics updates clearly. Lastly, you will develop proactive routines to anticipate and resolve transport and delivery issues before they impact operations.

The role is based on-site in our office in Berlin. We believe in the power of face-to-face conversations that happen organically when working next to one another.

About the role

This role focuses on managing logistics for Amazon and e-commerce channels by combining deep knowledge of fulfillment center operations with strong stakeholder management. It connects warehouse teams, transport partners, and internal departments to support timely order fulfillment, proactive issue resolution, and clear communication. The goal is to enable scalable growth by handling complex logistics flows, aligning stakeholders, and driving continuous improvement through data-driven insights.

What you’ll do:

• Improve and streamline current Amazon logistics processes for  better efficiency and reliability.
• Identify and address existing process  bottlenecks to minimize disruptions.
• Proactively manage expectations, navigate uncertainty, and have a solid working knowledge of the Amazon transport portal to stay ahead of issues.
• Effectively manage and align expectations with internal stakeholders through clear and timely communication.
• Negotiate with freight partners to secure reliable and cost-effective transport capacity across regions.
• Use tools like SAP logistics modules, Tableau, Google Sheets, and Excel to monitor shipments, analyze performance, and automate reporting tasks.

What we’re looking for:

• You have 2-3 years of experience with hands-on experience in Amazon logistics or large-scale e-commerce fulfillment operations (FBA/FBM or similar).
• You are proficient in SAP (logistics modules), WMS, TMS systems, Tableau, Google Sheets and/or Excel.
• You have the ability to work across the logistics chain: driving cost savings, and improving delivery performance.
• You have solid understanding of Lean methodology and/or process improvement frameworks.
• You have resilience and adaptability in high-volume, fast-paced Amazon and e-commerce operations.
• You have strong prioritization and time management skills in dynamic and deadline-driven environments.

Why you’ll love working at SumUp:

• Be part of a company that values diversity and celebrates unique perspectives
• Work with a global team of skilled professionals in an environment that fosters collaboration, learning, and growth
• Be part of a global tribe building a banking solution from the ground up and delivering impactful solutions to the real-life problems of millions of SumUp merchants all over the world
• Career growth and learning opportunities: We invest in your development through regular training, mentorship programs, SumUp University leadership cohort and a yearly learning budget (2,000 EUR)
• 28 days paid leave + 1 for birthday
• Sabbatical program for tenured SumUppers
• Join a global team where you belong: Check out our D&I Initiatives and Employee Resource Groups such as Pride Club, SumAfro, Neurodiversity, Grupos Mais, Women in Tech, and more
• Health & wellness benefits: in-house fitness classes, gym in the office, subsidized Urban Sports Club and available psychotherapy sessions
• A lot of other benefits such as Subsidized Public Transport Card, Kita placement assistance, Pension Scheme, Language Learning platform/courses etc.