About this Loan Admin Support Specialist role at Capital Farm Credit
About Us
Capital Farm Credit is the largest rural lending cooperative in Texas, serving 192 counties through nearly 70 credit offices. With over $12 billion in assets and more than 600 team members, we provide essential financial services to farmers, ranchers, rural homeowners, and agribusinesses. As part of the nationwide Farm Credit System, we are dedicated to supporting rural communities and agriculture.
Why Join Us?
We seek motivated individuals who share our core values: commitment, trust, value, and family-like respect. As a customer-owned cooperative, we align employee success with member success, offering competitive pay, growth opportunities, and a supportive environment.
Our Benefits:
- Incentive Program: Company-wide, goals-based rewards.
- Accrued Time Off: Earn 13 days of annual leave and 15 days of sick leave per year, plus enjoy 10-12 paid holidays annually.
- Retirement: 401(k) with up to 9% employer contribution/match.
- Health Coverage: Affordable medical, dental, and vision plans.
- Parental Leave: 8 weeks of paid parental leave.
- Life & Disability Insurance: Employer-paid coverage.
- Education & Wellness: Tuition reimbursement and up to $400 for wellness expenses.
At Capital Farm Credit, you’ll find more than a job—you’ll find purpose.
LOCATION
This position will be located in Lubbock, Texas.
EDUCATION AND EXPERIENCE
High school diploma or equivalent and one (1) to three (3) years’ experience in loan administration, or customer service in the financial services, mortgage, or title insurance industry; or experience deemed equivalent at the discretion of Capital Farm Credit.
JOB SUMMARY
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Responsible for loan administration, content management, credit servicing action support.
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Support loan servicing efforts by providing thorough and knowledgeable customer service via telephone conversations and/or electronic forms of communication.
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Facilitates external parties and internal departments involved in the customer and loan relationship.
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This position handles routine, repetitive transactions and customer requests that are simple to moderately complex.
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The incumbent will demonstrate foundational knowledge of the core skills and functions in loan administration, loan accounting, and customer service; and will navigate supporting information systems with limited oversight.
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Will be knowledgeable of CFC product lines and communicate servicing status updates with customers in detail.
ESSENTIAL FUNCTIONS
- Provides excellent customer service on a consistent basis by answering customer inquiries by phone or email and facilitating communications between internal departments and external parties. Researches and resolves issues with limited assistance.
- Conducts appropriate searches within various systems for loan termination data, initial lien filing data, subsequent lien filings and impact of such to initial lien, and collateral lien position.
- Enters pertinent loan data into loan origination system for release of lien credit servicing actions for all terminated, real estate secured loans in the Association. Submits servicing action file to the Document Preparation Department. Reviews documents for accuracy and completeness. Communicates with internal or external parties on additional needs. Files documents in electronic repository in accordance with procedures.
- Submits releases for recording in the county using electronic means where possible or mails releases to title company/county for recording based on customer needs. Requests checks for county filing fees from Accounts Payable as needed.
- Ensures proper recording of release of lien in county records. Prepares communication to accompany documents returned to customer post-termination.
- Assists with various projects associated with loan servicing, lien verification, and system conversion including collateral record cleanup, compliance monitoring records cleanup, property tax verification, and borrower contact information updates.
- Maintains knowledge of, and assists with, ensuring compliance with required procedures, policies, processes, internal controls, and regulations with an ability to research and apply them with some oversight.
- Maintains foundational knowledge of multiple systems and programs and demonstrates the ability to use CFC programs and systems used in lending.
REQUIRED SKILLS
- Accounting/financial systems.
- Computer systems and equipment used for file management, file classification practices, and retrieval of business information
- Documentation requirements for deeds of trust, UCC financing statements, and other collateral documents
- Professional oral and written correspondence principles
- Intermediate skill level in Microsoft Office applications
- Organization and time management practices
- Attention to detail
- Working in a collaborative environment
- Critical thinking skills
DISCLAIMER
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@capitalfarmcredit.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO - Know Your Rights and Pay Transparency Statement.
Applicants should personally complete and submit their application materials. Submissions generated through automated tools or third-party mass application services may not be reviewed.
Equal Opportunity Statement
Capital Farm Credit is committed to creating a diverse and inclusive workplace. The position title and requirements may be adjusted based on the candidate's experience and qualifications. We welcome applicants of all backgrounds and do not discriminate based on race, color, gender, religion, national origin, disability, veteran status, or any other protected status. A full job description is available upon request. Candidates selected for hire will be required to complete a background check, including criminal history, education verification, and employment verification. A credit check will be required for roles that require NMLS registration.
