Shape the Future of Service Excellence with Ten!  

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence 

Ten is on a mission to become the most trusted service business in the world. 🌎Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC and Swisscard. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. 

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.   

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). 

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.  The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. 

For more information, please watch Ten's Growth Engine Video  

https://tenlifestylegroup.com/investors/#growth-engine-video

Requirements

Join Our Team as a Lead Engineer!

Ten is currently looking for an engineering leader to join our technology department in India. We’re looking for a Lead Engineer who will play a critical role in designing, building, deploying, and monitoring systems that scale across the business and to our millions of members globally.

Your role will involve leading a cross-functional team of engineers, collaborating with product, data and platform teams to produce high quality working software released on a frequent cadence. The team adopts a ‘you build it, you run it’ and DevOps mindset and likes to be hands-on in all aspects of the product lifecycle. You will be responsible for ensuring the software meets quality through rigorous automated testing and metrics. You will also be responsible for assessing and choosing the right solution for the task at hand whilst considering cost implications and other trade-offs. Your vision and ideas will be incorporated with a close working relationship with product to build the industry’s leading service.

Requirements:

If you have a passion for leading productive engineering teams, working hands-on developing distributed systems and are utilising AI, we'd love to hear from you!

·       Excellent proficiency with Python

·       Experience in building and optimising systems for performance, scalability, and reliability 

·       Experience with cloud platforms, specifically AWS & Azure and also infrastructure-as-code (Terraform). 

·       Hands-on with DevOps/Infra tooling (CI/CD, Docker, K8s) and observability (Prometheus, Grafana, Datadog etc) 

·       Experience building and monitoring distributed systems (incl. frontend & backend) 

·       Hands-on experience with multiple data stores (both SQL and NoSQL) 

·       Examples of utilising AI to empower team members and accelerate the software development lifecycle

·       Desired experience in building agents and workflows (e.g autonomous systems or multi-agent architectures)

·       Desired experience with Gen AI tools (e.g LangGraph, CrewAI, Hugging Face, OpenAI APIs etc)

·       Fluent in English (C2 proficiency) - Essential

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development

• A competitive salary depending on experience.
• Remote working.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.