-Establish and maintain strong client relationships with a positive customer service orientation.

· Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.

· Provide leadership and support while being available for emergency and off-hour support.

· Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.

· Plan and assign work schedules to ensure service delivery expectations are achieved.

· Ensure timely responses to client-reported emergency cleaning situations.

· Train staff on building and property security protocols at each assigned client location.

· Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.

· Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.

· Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).

· Train and manage Site janitorial and Porter staff.

· Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.

· Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.

· Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.

· At least 2 years of experience supervising employees.

· Experience with commercial cleaning industry is a big plus.

· Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.

· MS Office (Outlook, Word, Excel) proficiency required.

· Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.

· Proven ability to handle confidential information with discretion.

· Detail-oriented with a high level of accuracy.

· Strong organizational, multi-tasking, and prioritization skills.

· Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.

· Resourceful team player with a positive outlook and approachable demeanor.

· High School Diploma or GED (Required)