ABOUT US:

Astro Mechanica is a vertically integrated aerospace company building a faster, more connected future. Our mission is to democratize high-speed flight by making supersonic travel flexible, accessible, and sustainable. We believe that rapid, on-demand, point-to-point global mobility will become the new standard for moving people and goods across the planet. To achieve this, we are integrating our advanced airframe and engine technologies—which include Duality™, our proprietary dual-use propulsion system—with a new flight operations model to make supersonic transport as efficient and economical as commercial air travel is today. In the near term, we are developing adaptable, high-speed systems to close aircraft performance gaps for the United States government.

WHO WE ARE:

We’re a team of passionate engineers dedicated to advancing aerospace. We’re generalists with specialist depth, united by a flat structure and a shared obsession with building things that work well. We move fast, stay pragmatic, and let engineering excellence speak louder than hierarchy.

WHO YOU ARE:

We are seeking an experienced IT Systems & Network Administrator to manage, maintain, and scale our internal infrastructure. This role requires a strong background in networking, cloud systems, and SaaS administration, along with hands-on experience supporting end users in a fast-paced startup environment.

This individual will also play a key role in building the foundation for a scalable IT support function, including documentation, processes, and tooling that will evolve into a formal service desk.

The ideal candidate for this role will be a self-starter with a strong sense of ownership that is comfortable operating as both a strategic builder and a hands-on support resource. Strong communication and documentation skills are a must, showing attention to detail and a focus on security, reliability, and user experience.

WHAT YOU’LL DO:

Key Responsibilities

• Administer and maintain a Ubiquiti-based network environment, including monitoring performance, security, and reliability

• Configure, manage, and troubleshoot Cisco network equipment

• Manage and support secure environments within Microsoft GCC High, ensuring compliance and best practices

• Oversee identity, access, and infrastructure within Microsoft Azure

• Provide administration and support for collaboration and productivity platforms including Zoom, Slack, Notion, and Microsoft Teams

End-User Support & IT Operations

• Serve as a primary point of contact for end-user technical support across hardware, software, network, and SaaS platforms

• Diagnose and resolve complex technical issues in a timely and professional manner

• Provide white-glove support for leadership and key stakeholders as needed

• Manage onboarding and offboarding processes, including account provisioning, device setup, and access control

IT Asset Management & Procurement

• Manage the procurement of IT equipment, including laptops, peripherals, networking hardware, and accessories

• Maintain accurate inventory of all IT assets, including tracking lifecycle, assignments, and status

• Establish and enforce asset management processes, including tagging, auditing, and reporting

• Coordinate device provisioning, imaging, deployment, and recovery

• Work with vendors to source equipment, manage orders, and optimize cost and availability

Service Desk Development & Documentation

• Develop and maintain clear, scalable IT documentation including:

• Standard operating procedures (SOPs)

• Knowledge base articles

• Troubleshooting guides

• Design and implement foundational processes for a future service desk/help desk function

• Evaluate and implement ticketing systems, workflows, and SLAs

• Establish best practices for incident management, request fulfillment, and escalation paths

• Identify opportunities to automate repetitive support tasks and improve operational efficiency

WHAT WE’RE LOOKING FOR:

Required Qualifications

• 5+ years of experience working in a startup environment

• Proven experience administering Ubiquiti network infrastructure

• Hands-on experience with Cisco networking equipment (routing, switching, firewall configuration)

• Experience working within Microsoft GCC High environments

• Strong working knowledge of Microsoft Azure (identity, compute, networking, and security)

• Experience supporting and administering:

  • Zoom

  • Slack

  • Notion

  • Microsoft Teams

• Strong troubleshooting skills across network, systems, SaaS platforms, and end-user environments

• Experience providing direct end-user support in a professional setting

• Experience managing IT equipment procurement and maintaining asset inventory systems

• Experience creating technical documentation and operational processes

Preferred Qualifications

• Experience building or scaling a help desk or IT support function from the ground up

• Experience with ITSM or ticketing platforms, including Atlassian Jira (Jira Service Management preferred)

• Familiarity with compliance frameworks (e.g., NIST, CMMC, FedRAMP)

• Scripting or automation experience (PowerShell, Bash, or similar)

• Experience with endpoint management and security tools

PERKS & BENEFITS:

• Comprehensive medical, dental, and vision insurance, including Flexible Spending Accounts (FSA)

• 401(k) program and transparent stock option plan

• Self-managed and flexible time-off policy, including PTO, paid holidays, and sick time

• Flexible work environment

ADDITIONAL INFORMATION:

At Astro Mechanica, we highly value in-office work to foster collaboration and strengthen our company culture. We consider working in the office five days a week an essential part of the employee's role.

Astro Mechanica is an equal opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.