About this IT Support Intern (Full-Time) role at GenScript/ProBio
About GenScript
Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.
Job Scope
We are seeking a Full-Time IT Support Intern for our Piscataway, NJ office. This role is a good start for an IT career. This role primarily supports day-to-day IT operations by providing on-site technical assistance, supporting laboratory and office environments, and assisting users through IT service management (ITSM) processes. The intern will gain hands-on experience in enterprise IT support while working closely with senior IT team members to deliver high-quality end-user services.
Reporting to: US Region - IT Operations Manager
Job Location: Piscataway, NJ (Fully Onsite)
Schedule: Full Time, Monday through Friday from 9:00 AM - 5:30 PM
Compensation: $22 - $23 Per Hour
Key Responsibilities
- Technical Support & Troubleshooting:
- Respond to and resolve IT-related inquiries and issues from users in a timely manner.
- Provide first-level technical support for hardware, software, and network-related issues.
- Diagnose and troubleshoot a variety of IT issues, escalating complex problems to the appropriate team.
- Support both onsite and remote employees with IT-related requests.
- Assist with maintaining IT equipment used within lab environments.
- Coordinate with senior IT staff to ensure operational continuity of local IT services.
- Operational Support:
- Assist with inventory organization and general IT operational activities.
- Support routine audits and equipment verification activities when needed.
- Provide administrative support for IT documentation and process updates.
- Assist with asset management activities and special IT projects as assigned.
Experiences & Skills
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Basic knowledge of Windows OS, macOS, Microsoft Office 365, and common business applications.
- Experience with IT troubleshooting tools and remote support software.
- Strong problem-solving skills, attention to detail, and ability to multitask.
- Excellent communication and customer service skills.
- Knowledge of basic networking concepts, Active Directory, and IT security best practices is a plus.
What You Will Gain
- Hands-on experience in enterprise IT support operations.
- Exposure to IT service management (ITSM) practices.
- Experience supporting office and laboratory technology environments.
- Opportunity to work with experienced IT professionals and develop real-world troubleshooting skills.
- Exposure to enterprise systems, user support processes, and IT operational best practices.
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Benefits:
Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
