IT OPS Specialist @ instacar

At instacar, we’re not just transforming the way people move - we’re pioneering the future of transportation and mobility. Established in 2018 and officially launched in September 2019, instacar is the first fully digitized mobility-as-a-service scale-up. Our vision is to be the ultimate one-stop mobility app, providing comprehensive services for all drivers. Our mission is to revolutionise perceptions of new - age mobility through technology and a customer-centric approach. At instacar, we are focused beyond just leasing cars, we are dedicated to serving drivers.

Our Core Values:

instacar is guided by our core values: Be Fair, Be Bold, Be Patient. We’re committed to fairness in all our collaborations, bold innovation and patience in our growth.

Our Milestones:

In less than six years, we’ve achieved significant milestones, establishing four prominent instacar points, investing in micro-mobility, and developing our own tech tools like instafleet, a fleet management solution, crafted in-house to streamline operations. Additionally, our all-in-one app provides instadrivers with a centralised platform to manage every aspect of their vehicle subscription seamlessly.

Why Join #instateam?

As one of the fastest-growing mobility companies in Greece, backed by leading investors such as Autohellas and Elikonos Capital, with approximately €35 million in revenue in 2025 and on track to surpass €50 million in 2026, we're on the lookout for dynamic individuals to join our #instateam. At instacar, your voice matters, your creativity thrives, and your impact is tangible. With a human-centered approach and an unwavering commitment to excellence, instacar offers an environment where innovation flourishes, and every contribution is valued.

Your Role: 

As IT Ops Specialist at instacar, you will be responsible for the day-to-day support of the company's IT infrastructure and end-user environment. From employee onboarding and device management to troubleshooting and operational improvements, you'll ensure our teams have the technology they need to perform at their best.

Your Responsibilities:

• Provide first and second-level technical support to employees. 
• Troubleshoot Windows, macOS, software, hardware and network issues. 
• Prepare and configure laptops and IT equipment for new hires. 
• Manage user accounts, permissions and business applications. 
• Support Google Workspace, Microsoft Office and collaboration tools. 
• Handle onboarding and offboarding from an IT perspective. 
• Support LAN/Wi-Fi connectivity and meeting room technology. 
• Maintain IT assets, documentation and software licenses. 
• Assist with endpoint security, updates and backup verification. 
• Participate in internal IT projects and continuous operational improvements.

Requirements

We value individuals who:

• Have 1–4 years of experience in IT Support or IT Operations.
• Possess good knowledge of Windows and macOS.
• Have experience with Google Workspace and Microsoft Office.
• Understand basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Have experience with hardware troubleshooting.
• Demonstrate excellent communication and problem-solving skills.
• Are able to prioritize multiple requests in a fast-paced environment.
• Have a service-oriented mindset.

Nice to have:

• Experience with Active Directory or cloud identity management. 
• Experience with ticketing systems. 
• Experience with MDM solutions (Jamf, Intune, Kandji or similar). 
• Basic scripting knowledge (PowerShell, Bash). 
• Previous experience in a fast-growing company or startup. 

Benefits

• Collaborate with industry experts  in a supportive and inclusive environment.
• A competitive benefits package, including premium private health & life insurance programs 
• Additional perks such as significant discounts on various health, exercise, and nutrition services, a birthday gift card, and more.
• Opportunities for career growth and advancement with a commitment to promoting from within.
• Experience firsthand the convenience of instacar with 10 free rental days.
• Exclusive cost rates for renting a car from instacar, because why drive anything else?
• Work in our brand new HQ in Kifissia.

instacar is an Equal Opportunity Employer, committed to diversity, inclusion, and creating an environment where all employees can thrive, regardless of background or identity.

Ready to drive innovation with us? Apply now and become part of  #instateam!