About this IT Hardware Technician role at Relativity Space
At Relativity Space, we’re building rockets to serve today’s needs and tomorrow’s breakthroughs. Our Terran R vehicle will deliver customer payloads to orbit, meeting the growing demand for launch capacity. But that’s just the start. Achieving commercial success with Terran R will unlock new opportunities to advance science, exploration, and innovation, pioneering progress that reaches beyond the known.
Joining Relativity means becoming part of something where autonomy, ownership, and impact exist at every level. Here, you're not just executing tasks; you're solving problems that haven’t been solved before, helping develop a rocket, a factory, and a business from the ground up. Whether you’re in propulsion, manufacturing, software, avionics, or a corporate function, you’ll collaborate across teams, shape decisions, and see your work come to life in record time. Relativity is a place where creativity and technical rigor go hand in hand, and your voice will help define the stories we’re writing together. Now is a unique moment in time where it’s early enough to leave your mark on the product, the process, and the culture, but far enough along that Terran R is tangible and picking up momentum. The most meaningful work of your career is waiting. Join us.
About the Team:
The IT team is responsible for the full scope of computing infrastructure, end-user systems, servers, virtualization, cloud, networking, software services, telecommunications, and information security. You’ll support every function across the company, from the production floor to flight operations, enabling Relativity’s world-class team to design, build, and launch rockets. The team balances near-term execution with long-term vision, developing scalable solutions and processes to enable the company's growth. The evolving complexity of our IT environment offers opportunities to stretch and sharpen problem solving and hands-on technical skills. We invest in our people, encouraging ownership, cross-training, and advancement, so our team can grow as fast and ambitiously as the company itself.
About the Role:
- Device Provisioning & Deployment - Configure, image, and prepare all employee hardware including laptops, desktops, monitors, peripherals, and mobile devices. Coordinate timely delivery and white-glove setup for new hires and existing employees requesting equipment. Install standard software packages, security tools, and company applications while ensuring devices meet compliance standards before deployment
- Offboarding & Asset Retrieval - Manage the complete equipment return process for departing employees, ensuring timely recovery of all company-owned hardware. Perform secure data wiping and device sanitization following security protocols. Conduct condition assessments on returned equipment and prepare devices for refurbishment, redeployment, or responsible disposal/recycling
- Asset Lifecycle Management - Monitor hardware performance across the organization and proactively identify devices requiring upgrades, repairs, or replacement. Manage warranty tracking, vendor relationships, and RMA processes. Develop and maintain hardware refresh schedules to optimize device performance, security, and cost-effectiveness while supporting business needs
- Asset Tracking & Documentation - Maintain comprehensive and accurate inventory of all IT hardware assets using the asset management system. Assign and track asset tags, serial numbers, purchase dates, and ownership records. Generate regular reports on asset utilization, aging inventory, and lifecycle status. Conduct periodic physical inventory audits to ensure compliance with company policies and audit requirements
About You:
- 1-3 years of experience in IT support, asset management, or related technical role
- Proficiency with Windows and macOS imaging and deployment
- Familiarity with JIRA or similar ticketing/tracking systems
- Strong organizational skills with attention to detail
- Ability to manage multiple priorities and meet deadlines
- Excellent inventory management and record-keeping abilities
Nice to haves but not required:
- Experience with enterprise device imaging solutions (e.g., SCCM, Jamf, Intune)
- Experience supporting a large-scale (500+) user base
- CompTIA A+, Apple Certified Mac Technician, or similar certification
- Familiarity with aerospace or manufacturing environments
At Relativity Space, we are committed to transparency and fairness in our compensation practices. Actual compensation will be determined based on experience, qualifications, and other job-related factors.
Compensation is only one part of our total rewards package. Relativity Space offers competitive salary and equity, a generous PTO and sick leave policy, parental leave, an annual learning and development stipend, and more! To see some of the benefits & perks we offer, please visit here.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need a reasonable accommodation, please contact us at accommodations@relativityspace.com.
