About this IT End User Computing Manager role at BTSE

BTSE · Taipei

About BTSE:

彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About the Opportunity:

The IT End User Computing Manager is a crucial leadership role responsible for the design, deployment, and operational excellence of all technology services that directly impact the organization's employees. This position ensures a seamless, secure, and highly productive computing environment, encompassing everything from device and software management to core IT infrastructure support and end-user training.

Responsibilities:

VDI and Device Management: Deploying and maintaining Virtual Desktop Infrastructure (VDI), as well as implementing and managing Mobile Device Management (MDM) and other essential device management tools.

Audio-Visual Systems: Overseeing the setup and ensuring the seamless, reliable operation of all audio-visual (AV) and video conferencing platforms.

Core IT Service Management: Implementing and maintaining critical IT services, such as Microsoft 365, VPN services, and robust antivirus protection tools.

Asset and Efficiency Optimization: Monitoring and managing IT end-user computing assets for optimal utilization. Identifying and implementing improvements to IT procedures and processes to enhance overall efficiency.

Support and Training: Providing technical training and hands-on support to end users to improve their IT proficiency.

Infrastructure Support: Providing off-duty support for the IT infrastructure when necessary, and executing other tasks as assigned by the lead.

Requirement:

1. Strategic Leadership & Team Management

Team Leadership: Minimum 5 years of experience managing a distributed or local IT support/EUC team. Proven ability to mentor junior engineers and handle performance management.

Scaling Experience: Demonstrated experience in scaling IT operations for a company growing from 200 to 500+ employees.

Vendor Management: Proven track record of managing global hardware/software vendors (e.g., Apple, Dell, Microsoft, Zoom) and negotiating regional service-level agreements (SLAs).

Stakeholders Management: Has the ability and experience to manage different stakeholders (e.g, HoDs, COO Office, HR, TA).

2. Technical Expertise (EUC Stack)

Modern Device Management: Expertise in MDM (Mobile Device Management) and UEM (Unified Endpoint Management) tools like Intune, Jamf, or Kandji, specifically in a mixed macOS and Windows environment.

SaaS & Identity Management: Deep knowledge of Okta (or Azure AD/Entra ID) for Lifecycle Management (provisioning/deprovisioning), MFA, and SSO.

Virtualization: Experience with VDI or DaaS (e.g., AWS WorkSpaces, Azure Virtual Desktop) which is often used in Fintech for secure, remote access to sensitive financial data.

3. Industry-Specific Requirements (Fintech/Crypto)

Security & Compliance: Understanding of SOC2, ISO 27001, or PCI-DSS requirements as they relate to end-user devices (encryption, patch management, and data loss prevention).

High-Stakes Asset Protection: Experience managing secure hardware (e.g., YubiKeys, hardware security modules) and protecting against social engineering/phishing—critical in the Crypto space.

Global Mindset: Ability to support a highly mobile, potentially global workforce with seamless onboarding/offboarding experiences.

4. Operational Excellence

Budgetary Control: Experience managing an EUC budget, including hardware procurement cycles, software licensing (O365/Google Workspace), and cost-optimization for SaaS apps.

Process Automation & AI usage: Ability to use tools like AI, Zapier, Okta Workflows, or Python to automate repetitive IT tasks (e.g., automated laptop provisioning).

5. Soft Skills & Cultural Fit

Communication: Fluent in English (for MNC collaboration) and Mandarin (for local team/Taiwan reporting).

Agility: A "can-do" attitude suitable for the fast-paced, often volatile nature of the Crypto industry.

User-Centricity: A focus on "frictionless IT"—ensuring that security measures do not hinder employee productivity.

Recommended Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Certifications: ITIL v4, CompTIA A+/Network+, Microsoft 365 Certified: Endpoint Administrator, or Jamf Certified Admin.

Perks & Benefits

Competitive total compensation package

Various team building programs and company events

Comprehensive healthcare schemes for employees and dependants

And many more! Apply and let us tell you more!

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