Job Title: IT Intern 

Employment Type: Intern 

Division: Information Technology 

Department: Information Technology 

Work Schedule: Full-time/40-hours - In Person  

Salary Range: $23 - $28/hour 

The Information Technology Intern supports the Support and Jobsite Operations teams in troubleshooting and resolving technical issues. This role offers hands-on experience in IT system management, customer support, and multitasking within a fast-paced, complex operational environment.

Responsibilities / Essential Functions 

• Work directly with our Support/Jobsite operations team and assist in technical problems/issues as needed.  
• Work directly with our Support and Jobsite Operations teams to assist with resolving technical problems and issues as they arise. 
• Assist in the installation, configuration, and maintenance of hardware and software systems to ensure smooth IT operations. 
• Support the IT team with system updates, backups, and implementation of security protocols to protect data integrity. 
• Possess a customer service mindset and demonstrate a passion for technology and troubleshooting. 
• Manage multiple projects efficiently in a fast-paced environment while maintaining strong organizational skills and great attention to detail. 
• Document technical procedures and provide end-user support and training as needed.

Key Skills 

• Strong written and verbal communication skills, with the ability to clearly convey information to team members, clients, and cross-functional stakeholders. 
• Excellent troubleshooting and problem-solving abilities related to hardware, software, and network issues. 
• Customer service-oriented mindset, demonstrating patience and professionalism. 
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. 
• Detail-oriented with strong organizational and documentation skills. 
• Willingness and ability to travel to various office and jobsite locations as needed.

Required Experience

• Currently pursuing an Associate’s or Bachelor’s Degree in Information Technology (IT) or a related field. 
• Proficient with Windows operating systems and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). 
• Basic knowledge of computer setup, peripheral connectivity, and IT infrastructure. 
• Understanding of networking concepts and protocols (TCP/IP, DHCP, VPN). 
• Some experience with Active Directory Domain Services and IT service management tools or ticketing systems. 
• Familiarity with system updates, backups, cybersecurity best practices, and basic programming languages like HTML/CSS (advantageous). 
• Prior IT-related work experience preferred. 
• Commitment to maintaining confidentiality and adhering to security best practices.