This role is for one of the Weekday's clients

Salary range: Rs 600000 - Rs 1500000 (ie INR 6-15 LPA)

Experience: 2+ yrs

Location: Remote (India)

Job Type: full-time

We are seeking a customer-focused Advisor to guide prospective clients through important planning decisions with empathy, clarity, and professionalism. This is a consultative role where you will engage with inbound leads, understand their unique needs, educate them on available solutions, and help them make informed choices. Rather than hard selling, the focus is on building trust, providing expert guidance, and delivering an exceptional customer experience throughout the decision-making journey.

Requirements

Key Responsibilities

• Conduct one-on-one consultations via phone or video calls to understand client needs, goals, and concerns.
• Educate clients by simplifying complex concepts and providing clear, easy-to-understand guidance.
• Recommend suitable solutions based on individual requirements and circumstances.
• Build trust through personalized interactions, proactive follow-ups, and responsive communication.
• Address customer queries through calls, emails, and messaging platforms while ensuring a seamless experience.
• Maintain detailed records of client interactions, opportunity stages, and customer feedback within the CRM system.
• Collaborate closely with internal teams to ensure smooth handovers and efficient service delivery.
• Share customer insights and feedback to support improvements across product, operations, and customer experience functions.
• Stay updated on industry developments, regulations, and service offerings to provide accurate and relevant advice.
• Consistently manage and nurture the sales pipeline while maintaining high service standards.

What Makes You a Great Fit

• 2–6 years of experience in consultative sales, advisory services, customer engagement, counseling, or relationship management roles.
• Strong ability to build trust and influence decisions through education rather than aggressive selling.
• Excellent verbal and written communication skills in English and at least one Indian language.
• Exceptional listening, problem-solving, and relationship-building abilities.
• Comfortable explaining complex financial, legal, or technical concepts in a simple and relatable manner.
• Proficiency with CRM platforms, virtual meeting tools, and productivity applications.
• Customer-centric mindset with a high degree of empathy, integrity, and professionalism.
• Strong organizational skills with the ability to manage multiple client conversations and opportunities simultaneously.
• Self-motivated, detail-oriented, and driven to achieve targets while maintaining an outstanding customer experience.