About this Infrastructure Engineer role at T-Tech
T-Tech · Onsite · London, England, United Kingdom
Are you an experienced 3rd Line IT Engineer with a background in an MSP environment, looking to take the next step in your technical career?
Join a collaborative team of nine where you’ll have the opportunity to deepen your expertise and work on complex infrastructures.
Key Responsibilities
Advanced Technical Support
- Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues
- Identify root causes, evaluate solutions, and implement robust, long-term fixes
- Ensure issues are fully resolved with no downstream impact
- Analyse trends and recurring incidents, implementing preventative measures
Infrastructure & Cloud Management
- Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance
- Drive improvements in platform reliability, scalability, and security
- Deploy and maintain tools that enhance automation, monitoring, and efficiency in a multi-tenant environment
Service & Operational Excellence
- Follow best practice processes for incident, problem, and change management
- Continuously improve service desk processes, tooling, and knowledge sharing
- Contribute to operational efficiency through standardisation and automation
Customer Engagement
- Act as a technical escalation point for customers, ensuring a professional and high-quality experience
- Build strong relationships through clear communication and technical expertise
- Ensure customer satisfaction through timely and effective resolution
Documentation & Reporting
- Accurately log and manage incidents within the service management system
- Maintain clear documentation of fixes, processes, and time tracking
Team Development & Mentoring
- Support and mentor Service Desk Analysts and Engineers
- Share knowledge to improve first-time fix rates and team capability
- Take ownership of your professional development, including certifications and ongoing learning
Recruitment Process
- Telephone interview with the Recruitment Manager
- 30-minute Microsoft Teams interview with the Hiring Manager
- Online Thrive Assessment
- Final stage interview in our London Office
Requirements
Skills, Experience & Qualifications
We’re looking for a technically capable and proactive Infrastructure Engineer with a strong foundation in modern IT environments and customer-facing delivery.
- Holds at least one certification in Microsoft Azure, Microsoft 365, or server technologies
- Minimum of 3 years’ experience in IT support, including experience within a managed service provider (MSP) environment
- Hands-on experience working within an ITIL-aligned service environment
- Strong virtualisation experience, including VMware and vSphere, with the ability to build and deploy virtual servers from the ground up in live environments
- Experience managing Microsoft Exchange (both Online and on-premises environments)
Benefits
- 23 days annual leave plus your birthday off, because your time matters
- BUPA Cash Plan to support your health and wellbeing
- 50 percent flexible working, giving you real balance and autonomy
- Work from home allowance to help cover your home office costs
- Two paid charity days each year, so you can give back to causes you care about
- Fully funded training and professional development to support your long-term career growth
- Three company social events per year, designed to connect, celebrate and have fun as a team
Ready to apply to T-Tech?
Apply to T-Tech
