About this Implementation Consultant role at Documo
Documo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing - turning messy paperwork into structured, usable data. We believe great products start with great people. That’s why we invest in top talent, value strong culture, and prioritize customer success and design excellence.
If you’re excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose - we’d love to meet you!
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Job title Implementation Consultant |
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Team Customer Success & Account Management |
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Reports to Director, Customer Success |
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Role Purpose The Implementation Consultant plays a critical role in ensuring the successful post-sales delivery of Documo’s products. This role focuses on onboarding, configuring, and implementing solutions for customers while driving adoption and long-term value. The ideal candidate will partner closely with Customer Success, Product, and Sales teams to ensure smooth implementations, help customers achieve their desired outcomes, and provide technical guidance during the adoption process. Success in This Role Looks Like
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Key Responsibilities |
Deliverables/Outcomes |
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Implementation & Onboarding |
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Customer Enablement & Adoption |
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Collaboration & Communication |
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Knowledge & Continuous Improvement |
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What You Bring
Bonus Points For
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Why join Documo?
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Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.
- Annual bonus program based on role and company performance.
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Annual performance reviews with merit increases.
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In-person company kick-off to connect, collaborate, and celebrate.
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Equity opportunities to grow with us.
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Flexible remote work that fits your life, plus flexible paid time off.
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Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).
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Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.
We celebrate differences.
Documo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer.
