What You’ll Do as our Immigration Consultant

• Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines.
• Adhere to clients’ agreed protocols and Service Level Agreements (SLA)
• Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems
• Prepare/draft applications
• Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters
• Ensure assessments are completed in accordance with SOP
• Sign off on cases closed by Global Administrator including expiry tracking in accordance with SOP
• Attend and participate in client calls as needed
• Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees
• Ensure accurate billing of client matters in keeping with company policy and protocols

What We’re Looking For  : Skills, experience, attributes, and qualifications

• 2–4 years of immigration experience, preferably with exposure to global or multi-country immigration programs
• Strong knowledge of end-to-end immigration processes, including assessments, application preparation, case management, and compliance requirements
• Proven ability to independently manage a high-volume caseload while maintaining accuracy and attention to detail
• Excellent written and verbal communication skills, with confidence in engaging with clients, foreign nationals, authorities, and external vendors
• Strong stakeholder management skills and the ability to build trusted relationships with clients and internal teams
• A proactive, ownership-driven mindset with the ability to anticipate issues and drive cases to completion
• Experience collaborating with third-party vendors and navigating complex immigration scenarios
• Ability to interpret policies, procedures, and regulatory requirements and apply them effectively
• Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment
• Comfortable identifying process improvements and contributing to operational excellence
• Strong problem-solving skills and sound professional judgment
• Proficiency in case management systems and Microsoft Office applications
• Bachelor's degree or equivalent professional experience
• Ability to work independently while collaborating effectively within a global team environment
• Start date: As soon as possible

What we offer (and why you’ll enjoy working with Envoy Global)

Flexibility & Trust

• Flexible working hours: we focus on outcomes, not office time
• Working from home and thus remote working options
• Opportunity to work from abroad where compliant
• A culture built on trust, autonomy, and ownership

Ownership & Growth

• Real responsibility from day one, so no micromanagement
• Space to build, improve, and shape how we work
• Exposure to global clients and complex, out of the ordinary and interesting cases
• Opportunities to grow within a scaling, international organization

Culture

• Collaborative, supportive, and people-first environment
• A team that values initiative, ideas, and continuous improvement
• A place where your voice is heard and your work matters

#LI-REMOTE