🚀 Head of Client Operations (Cold Email, Client Success & Startup Operations)

Full-Time | Remote | Flexible U.S. Time Zone Collaboration

🔥 About the Role

We’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign performance, retention, and operational execution inside a fast-growing startup environment.

This is not a traditional project management role.

You will fully own:
✅ Client relationships
✅ Campaign performance
✅ Retention & satisfaction
✅ Delivery systems
✅ Operational scalability

You’ll work directly with:

• the founder
• developers
• outreach teams
• operations

to ensure client campaigns deliver measurable results while the company scales rapidly.

This role is ideal for someone who thrives in:

• startup chaos
• high-accountability environments
• fast iteration cycles
• imperfect systems that need improvement

If you’ve worked inside a cold email agency, lead generation company, or fast-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit.

🔥 What You’ll Own

Client Relationship Ownership

• Serve as the primary point of contact for:
• 20–30 active client accounts
• Lead:
• client check-ins
• strategic conversations
• ongoing communication
• Manage expectations and proactively prevent churn
• Build strong, long-term client relationships
• Ensure clients feel:
• informed
• supported
• confident in delivery

Campaign Performance & Delivery

• Diagnose and fix:
• underperforming campaigns
• deliverability issues
• inbox placement problems
• low-converting messaging
• Review campaigns before launch to ensure:
• technical readiness
• copy quality
• deliverability setup
• Continuously optimize:
• open rates
• reply rates
• meeting conversion
• campaign performance
• Personally contribute to:
• copywriting
• troubleshooting
• strategy adjustments when needed

Cold Email & Deliverability Operations

• Own campaign execution quality across:
• inbox warm-up
• domain health
• deliverability
• list quality
• sending infrastructure
• Understand and troubleshoot:
• spam placement
• DNS issues
• API/integration problems
• automation breakdowns
• Work closely with technical teams to improve system reliability

Processes, Systems & Documentation

• Build operational playbooks and delivery workflows
• Improve:
• onboarding systems
• campaign QA processes
• client communication standards
• Create scalable systems while the company grows rapidly
• Track:
• SLAs
• client health
• delivery metrics
• operational bottlenecks

Cross-Functional Collaboration

• Coordinate closely with:
• development teams
• outreach specialists
• operations
• leadership
• Report directly to the founder on:
• campaign performance
• churn risks
• delivery issues
• operational priorities
• Help align execution across departments during rapid growth

💻 What We’re Looking For

Core Requirements

• Experience leading:
• client operations
• account ownership
• delivery operations
  inside fast-growing startups or agencies
• Strong background in:
• cold email
• lead generation
• outbound operations
• Hands-on expertise with:
• deliverability
• inbox placement
• domain warm-up
• campaign optimization
• cold email copywriting
• Ability to personally troubleshoot campaigns without relying entirely on technical teams
• Strong understanding of:
• APIs
• automations
• workflows
• operational systems
• Daily practical use of:
• ChatGPT
• Claude
• AI workflow tools

⭐ Ideal Candidate

• Startup operator mindset
• Highly proactive and execution-focused
• Comfortable working with changing priorities
• Strong communicator with founders and executives
• Takes ownership without waiting for perfect systems
• Problem-solver who thrives under pressure

📅 What a Typical Day Looks Like

• Review campaign performance and client health metrics
• Troubleshoot deliverability or low-performing campaigns
• Meet with clients and manage expectations
• Coordinate fixes with outreach and development teams
• Review copy, lists, and infrastructure quality
• Improve internal playbooks and workflows
• Report risks, churn concerns, and operational updates to the founder

In short:
You ensure clients stay happy, campaigns perform, operations scale smoothly, and delivery quality remains high as the company grows rapidly.

📊 Success Looks Like

• Strong client retention and reduced churn
• Consistent campaign performance improvements
• High deliverability and inbox placement rates
• Clear operational systems and delivery standards
• Strong client relationships and communication quality
• Leadership confidence in operational execution

🌍 Why This Role Stands Out

• Direct ownership over client success and delivery operations
• Work closely with the founder and leadership team
• High-impact role inside a scaling startup environment
• Opportunity to shape:
• systems
• operations
• client delivery standards
• Strong autonomy and decision-making ownership
• Exposure to:
• AI workflows
• cold email infrastructure
• startup scaling operations

🧪 Interview Process

• Initial Screening
• Founder Interview
• Final Discussion
• Offer & Onboarding

👉 Apply Now

If you:

• Thrive in startup environments
• Understand cold email deeply
• Enjoy solving operational and client problems directly
• Want ownership over client success and campaign performance

This role is a strong fit for you.