Exhale Spa is seeking an outgoing, hospitality-focused Guest Experience Associate to deliver exceptional service while supporting spa operations, membership sales, and retail revenue.

Responsibilities

• Welcome guests and provide an outstanding spa and fitness experience.
• Answer phones, schedule appointments, and manage reservations using Mindbody.
• Process transactions accurately, including cash handling, credit card payments, memberships, and gift cards.
• Utilize InfoGenesis POS systems for retail and service transactions.
• Identify upselling and cross-selling opportunities by recommending services, memberships, packages, and retail products.
• Support membership sales, renewals, and guest retention efforts.
• Maintain a clean, organized front desk and retail boutique area.
• Resolve guest concerns professionally and efficiently.

Requirements

• Excellent customer service and communication skills.
• Experience with Mindbody and InfoGenesis preferred.
• Cash handling and payment processing experience.
• Proven ability to drive sales through consultative recommendations and guest engagement.
• Strong computer proficiency and ability to multitask in a fast-paced environment.
• Hospitality, spa, fitness, hotel, or retail experience preferred.
• Ability to stand for extended periods of time.

Benefits

Pay: $18 per hour

This role is ideal for someone who is passionate about creating memorable guest experiences while contributing to membership growth, retail sales, and overall business success.