General Manager (General Manager in Training)

Cool Willy's Air Conditioning & Plumbing | Tucson, AZ

Lead Today. Take Over Tomorrow.

Cool Willy's Air Conditioning & Plumbing is seeking an experienced Home Services General Manager to work alongside our current General Manager before transitioning into full leadership of our Tucson operation.

This is a unique opportunity for a proven leader who wants a structured succession plan rather than being thrown into a role on day one. You'll spend time learning our people, processes, culture, and operations before taking full ownership of a $10 million residential HVAC and Plumbing business.

If you've successfully led a high-performing home service company and know how to drive revenue, develop leaders, improve profitability, and build winning teams, we want to talk with you.

What You'll Do

During the Transition

• Partner directly with the current General Manager to learn all aspects of the business.

• Build relationships with employees, managers, and key customers.

• Gain a deep understanding of company operations, financials, and culture.

• Identify opportunities to improve efficiency and profitability.

After Transition

• Assume full responsibility for the daily operations of the Tucson branch.

• Lead HVAC, Plumbing, Customer Service, Dispatch, Sales, and Installation teams.

• Own the branch P&L and drive revenue, profitability, and EBITDA growth.

• Develop department managers through coaching, accountability, and leadership.

• Monitor and improve key performance indicators, including:

  • Revenue

  • Gross Margin

  • EBITDA

  • Average Ticket

  • Membership Growth

  • Close Rates

  • Customer Satisfaction

  • Employee Retention

• Create a culture built on accountability, teamwork, and exceptional customer service.

• Partner with recruiting to attract and retain top talent.

Qualifications

• 5+ years of General Manager or senior operational leadership experience within the residential home services industry.

• Experience managing a $5–6 million or larger HVAC, Plumbing, Electrical, or multi-trade home service operation.

• Strong understanding of residential service, sales, installation, dispatch, and customer service operations.

• Proven experience managing a branch P&L and improving profitability.

• Demonstrated ability to coach and develop managers and field leaders.

• Experience driving revenue growth while maintaining exceptional customer satisfaction.

• ServiceTitan experience is strongly preferred.

What We're Looking For

We're looking for a leader who:

• Leads by example.

• Builds high-performing teams.

• Holds people accountable while developing them.

• Makes data-driven decisions.

• Thrives in a fast-paced, growth-oriented environment.

• Has a passion for creating an outstanding customer experience.

• Thinks like an owner and takes pride in building successful businesses.

Why Cool Willy's?

• Competitive executive compensation

• Performance-based bonus opportunity

• Full benefits package

• Paid Time Off & Paid Holidays

• 401(k)

• Leadership development and executive support

• Opportunity to lead an established, growing company

• A clear succession plan into the General Manager role

• Join an organization committed to investing in its people and long-term growth

Ready to Lead the Next Chapter?

If you've successfully managed a residential home service business and are looking for the opportunity to lead an established company while making a lasting impact, we'd love to speak with you.

Apply today and become the future leader of Cool Willy's Air Conditioning & Plumbing in Tucson, Arizona.