Job Overview:

The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow.

Key Responsibilities:

1. Operational Oversight / Team Management

• Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards.
• Monitor order progress to ensure timely completion during the assigned shift.
• Troubleshoot and resolve any operational issues that may arise.
• Provide clear instructions and guidance to team members to optimize performance.
• Address team member concerns and escalate issues to management when necessary.
• Work effectively in a cold storage environment, while training team members on cold storage best practices and safety guidelines.

2. Reporting and Communication

• Use a combination of Tableau and Google Sheets to track and document order progress and team performance metrics.
• Communicate effectively using tools like Slack, Geneva, and Gmail to coordinate with other teams and management.
• Prepare end-of-shift reports detailing key metrics, issues, and resolutions.

3. Compliance and Quality Control

• Ensure all orders meet company quality standards before dispatch.
• Enforce adherence to Standard Operating Procedures (SOPs).
• Operate pallet jack to move pallets of product

• Processes to focus on and implement:
  • Pick and Pack SOP’s
  • Inventory Counting
  • Scheduling / Labor Utilization

Qualifications

• Bilingual (English and Spanish): Fluency in both languages is required, no exceptions.
• Technology Skills: Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
• Environment: Ability to work in a cold production environment.
• Leadership Skills: Strong ability to manage and motivate a diverse team.
• Physical Skill: ability to lift/carry up to 50lbs.
• Attention to Detail: High level of accuracy in monitoring operations and fulfilling orders.
  
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Benefits

🩺  Health Insurance coverage with Cigna

✅  Weekly payments

🚀 Opportunity for advancement