Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globalize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

We’re looking for a native Mandarin-speaking, Community Manager for one of our project. This position is available across multiple locations and can be performed remotely. It is a fixed-term contract expected to last approximately a couple of months. This is a full-time position, and the required working hours are based on the UK time zone. The project might require the ability to:

• Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
• Responding to comments and player queries in a timely manner.
• Creating engaging content for social media.
• Assisting the developer by forwarding them important information from all the issues you handle with customers.
• Helping foster and maintain a safe and welcoming environment for a game community.
• Moderating discussions and comments following set community guidelines.
• Proactively suggesting new ways to grow and care for your community.
• Creating and updating corresponding documentation and reports as needed.

Requirements:

• At least 1-2 years Community Management experience
• Excellent knowledge of Chinese, native or near-native level
• Very good English skills.
• Excellent communication and writing skills.
• Passionate about video games and social media.
• Strong understanding and experience in different social media channels.

Phases of our recruitment journey:

• You send us your application with your updated resume.

• After reviewing your candidacy and if you meet the requirements, we’ll invite you for the online assessment and an interview with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. There might be a second and sometimes a Third interview with an Operations Manager.

• At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move!

What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

BENEFITS:

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

Good luck and we look forward to meeting you!

#imaginemore

Role Information: EN

Studio: Keywords Studios

Location: Europe

Service: Engage

Employment Type: Full Time, Fixed-term

Working Pattern: Remote