About this Founding GTM Deployment Strategist role at Credal
About us
Our mission at Credal is to harness frontier AI for everyone building a better future.
We accelerate the most complex, sophisticated operations of the most impactful institutions, while weaving security and governance into every part of our product. Our customers include the U.S. Dept of Health and Human Services, MongoDB, Comcast NBC Universal, Lattice, Wise (Transferwise), Checkr, and incident.io among others.
We’ve raised over $10m to date with a ton of runway. You’ll join a team of Thoughtful Doers™ from places like Palantir, Cruise, Meta, Uber, and Google.
📍 Credal is in-person in our spacious NYC office with meals provided.
About the role
We’re looking for a founding deployment strategist to own and evolve our customer success story. What you'll do:
Own customer success end-to-end: growing customer relationships, defining playbooks & processes (e.g., onboarding, training, enablement, renewals, expansions), building metrics to evaluate product impact & engagement, and scaling it all up as we continue rapidly expanding our customer base
Engage directly with existing customers and our engineering & GTM teams to distill product feedback, remediate support issues, and proactively track adoption & retention in a data-driven way
Develop a deep understanding of our customers’ use cases and business objectives, to ensure our products are providing the highest possible impact for their most complex and critical workflows
Shape our product roadmap by being the greatest advocate for our customers: identifying, synthesizing, and proactively communicating themes among threads of feedback across our entire customer base
You’ll join a team of Thoughtful Doers™ from places like Palantir, Google, Meta, Uber, Cruise, and Goldman Sachs.
About you
You might be a great fit if you’re an empathetic, mission-driven problem-solver who excels at communication. Who you are:
Eager to join our mission of bringing Frontier Intelligence to the industries and institutions that matter the most to human welfare - e.g., healthcare, government, financial infrastructure
Customer focused and empathetic - you listen and deeply care about customers’ needs, challenges, and dreams, and will be their voice
Strong communication & interpersonal skills - able to flexibly tailor comms to diverse audiences in a clear, concise, and compelling manner - people love working with you :)
High-ownership - owning things (projects, outcomes, customer unlocks) from ambiguous start to clean finish
Thrives in fast-paced environments - biasing towards action, not waiting for other people to tell you what to do or how to solve a problem
Ideally familiar with AI tech and its applications, with some technical experience
We encourage you to apply even if you don’t perfectly match this description but believe you would be a good fit with our values and culture. We embrace driven people who may not fit the mold or check every box.
Benefits and work environment
We reject toxicity and we embrace care for each other. A magical company culture and your wellbeing is leadership's top priority. Every decision we make as a company is evaluated through that lens.
Opportunities to network, grow, and advance quickly. We're a small, but rapidly expanding, team - and we always aim to promote from within first.
Free team lunch & dinner.
Situational hybrid work flexibility.
High quality health coverage, including great mental health benefits, for you and your immediate family. This includes comprehensive and HSA options.
Industry-leading vision, dental, life, disability coverage.
We encourage you to take up to 12 weeks of parental leave after the birth or adoption of a child.
Regular team activities & offsite events (last year we went to Turks and Caicos for a hackathon week!)
Unlimited PTO - and unlike some other companies, we're serious about you taking the time you need to recharge and be the best you can be! We also offer a guaranteed two weeks off during the last two weeks of December when the entire company goes on vacation!
A generous housing subsidy for those who choose to live in Brooklyn.
Our spacious office in Dumbo has a stocked kitchen and views of the bridge.
Interview process
Intro conversation with our leadership team (CEO, COO, CTO depending on the role).
Virtual screen.
Onsite to meet our team and CEO.
References (we check references on everyone at Credal to make sure all your future coworkers are world class and great to be around).
More about us
We’ve built the industry’s highest ceiling and most secure Action & Agent building platform for sticky, custom AI workflows. Use cases span countless domains, including: KYC, anti-money laundering, healthcare regulation, climate standards setting, cybersecurity, sales, people, IT, and customer support.
Team of 13 with 9 engineers.
7-figure ARR.
>100% NRR.
