A well-established, family-owned healthcare technology company is seeking a Field Service Technician to support a growing client base across the Baltimore region. The organization provides personal emergency response systems designed to support seniors and individuals who require in-home safety monitoring.
Key Responsibilities
Install, configure, and service personal emergency response systems in client homesReset or replace equipment as needed and ensure devices are functioning properlyProvide friendly and patient support to seniors and individuals with disabilitiesTroubleshoot basic device issues and respond to service requestsMaintain professional communication with clients and internal staffOccasionally assist with training or supporting technicians in other regions (travel expenses covered)Respond to equipment-related service calls when scheduledQualifications
Reliable personal vehicle and willingness to travel within the Baltimore regionComfortable driving to service locations, including occasional longer trips (up to 2–3 hours round trip)Strong communication and customer service skillsProfessional, dependable, and comfortable working with seniors in their homesAbility to work independently and manage appointments efficientlyBasic technical comfort with electronic devices (training provided)
