About this Field Operations Supervisor role at New Flyer
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY:
Responsible for the supervision of all field operations executed by the New Flyer in Georgia, North and South Carolina. Executes on and oversees a field plan that exceeds the contract requirements for PDI, warranty and retrofit work. Establish and manage a strong, successful customer relationship with TTC Transit at the depot level that ensures New Flyer successfully receives awards for future orders like awarded new e-bus order.
*Travel to various customer sites required
WHAT YOU WILL DO:
- Understands and uses the New Flyer core values when working inside and outside the New Flyer organization.
- Understands and follow Respectful Workplace rules.
- Follow all applicable laws, arrive for assignments on time and follow all New Flyer travel policies.
- Regularly travel to work site locations to oversee, understand and support field operations.
- Be visible to field technicians and mechanics at their work sites.
- Participate and support all meeting architecture applicable to New Flyer field operations in Toronto.
- Oversee training plan for field technicians.
- Organize and lead warranty repair, PDI and retrofit technician teams.
- Communicate the status of field operations daily to the Regional Product Support Managers and Regional Director.
- Acts as interim site manager during RPSM-s absence as assigned.
- Report all issues affecting New Flyer product or business to the Regional Product Support Managers.
- Review iBus website regularly.
- Other duties as assigned.
WHAT YOU NEED TO BE SUCCESSFUL:
- High School, 2 years College, Trade School or equivalent
- 5 years work experience or equivalent
- Some leadership experience
- Inventory management experience
- Transit bus electrical, mechanical, air system, hydraulic systems, HVAC systems, CAN/J1939, certifications/licenses preferred: 608 certification, ASE, CDL license.
- Proficient with MS Office
WHY JOIN OUR TEAM:
- Job Stability
- Respectful Workplace
- Safety is our top priority
- Health, Dental, & Vision - Effective Day 1 of Employment!
- Life Insurance
- Paid STAT Holidays
- Boot Allowance
- On the job skill and development training
- Ability to advance your career with a growing company
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.comand www.nfi.parts.
