About this Field Operations Executive - Noida role at Rentokil Initial
Designation - Field Operations Executive
Location - Noida
Qualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
Experience - 0 - 3 Years
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in
2017 through a joint venture between Pest Control India and Rentokil, it operates across 300
locations, aiming to set new standards in customer service. The company focuses on
industry-leading operations through best practices, innovation, and digital technologies. In 2024,
Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
● The Operations Executive / Sr. Operations Executive will be responsible for ensuring service
quality, technician capability, material readiness, and compliance through hands-on
supervision, audits, and performance monitoring across assigned service areas.
● The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as
part of a multi-functional team, and this involves collaboration with the internal team and
● Ensure availability of trained & certified technicians as per guidelines.
● Coach technicians to improve service quality, retention, and SOP compliance.
● Conduct daily stand-up meetings; communicate safety & job-specific instructions.
● Ensure availability of tools, materials, and proper stock management as per SOP.
● Monitor SCP usage, troubleshoot issues, and provide refresher training.
● Ensure Partner Kit & on-site documentation are contractually compliant.
● Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based
● Maintain grooming standards and service quality of assigned technicians.
● Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
● Approve technician conveyance; ensure STT and route plan adherence.
● Ensure RPCI SOPs are complied with and any deviations that are necessary should
be adequately approved in advance.
● Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
● Execute 1 TPA + 1 development plan annually per technician.
● Analyse & resolve service delivery issues; ensure timely complaint resolution with
● Monitor technician-wise CO trends; skill-up underperformers.
● Ensure audit non-conformity closures (internal/external).
● Track material usage vs. SRF/SOW; highlight deviations.
● Maintain stock levels aligned with APL and reduce near-expiry wastage.
● Drive service & product leads through coaching and on-the-job support.
● Monitor service productivity, efficiency, and input costs across sites.
● Support grievance handling, leave planning, and team discipline.
● 100% completion of PMI 'Pest Audit'
● Technician Capability Development
● Complaint Resolution & Root Cause Analysis
● Customer Visit & Audit Coverage
Competencies (Skills essential to the role):
● Analytical and problem-solving ability
● Effective communication skills
● Proactive planning and organising
● Technical knowledge of pests, service processes, chemicals, and equipment
Educational Qualification / Other Requirement:
● Minimum B.Sc. in Chemistry, Zoology, or Agriculture
● Prior experience in pest management or service operations is preferred
● Proficient MS-Office / G-Suite
Role Type / Key working relationships:
● External team- Customers and Customer representative
● Internal team- ABM/BM, Operations & Sales Colleagues, Planners
Interested candidates can share resume on
alfeeya.siddiqui@rentokil-pci.com
9322881417
Requirements
Do you have what it takes? If you want to be considered for this role you will need:
Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
Benefits
.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
