About this FBS Customer Care Representative role at Capgemini
🌟 Join a New Project with One of the Largest Insurance Groups in the World
Position: Customer Care Representative
Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso
Schedule: Monday to Friday | Shift: 8:00 AM – 5:00 PM
🚀 About the Opportunity
We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.
This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.
Key Responsibilities
💼 What You’ll Do
As a key member of our Customer Service team, you’ll:
- Respond to inquiries related to insurance policies and coverage
- Resolve moderately complex issues with empathy and professionalism
- Interpret policy details and make informed decisions within defined authority limits
- Communicate across multiple platforms while navigating internal systems
- Document interactions and escalate unresolved cases when needed
- Collaborate with departments like Claims, Underwriting, and Policy Support
- Identify trends and suggest process improvements
- Stay up to date on compliance, legal requirements, and product updates
Requirements
🎯 What We’re Looking For
- High School Diploma or equivalent (required)
- Fluent English
- 1–3 years of customer service experience
- Call Center experience highly desirable
- Strong computer skills and ability to work across systems
- Availability to work on-site, Monday to Friday only
Bonus Points For:
- Experience in insurance or a related field
Benefits
🎁 What We Offer
We believe in rewarding great work and investing in our people. You’ll enjoy:
- Competitive salary and annual performance-based bonus
- Grocery & Restaurant Vouchers
- Major Medical Insurance
- Life Insurance
- Career development and continuous training
- A collaborative, inclusive culture within a globally respected organization
🌱 Why Join Us?
This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.
