About this FBS - Agency Growth Support Manager role at Capgemini

Capgemini · Remote · Brazil

Farmers Insurance is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, Farmers Insurance is part of one the largest Insurance Groups in the world.

About the Role

We are seeking a strategic and highly analytical FBS - Agency Growth Support Manager to support the growth, optimization, and day-to-day operations of the Farmers Lead Marketplace. This role sits at the intersection of operations, product, analytics, field enablement, and vendor management, helping drive agent adoption, improve lead conversion, and scale a critical business initiative.

The ideal candidate combines operational excellence, strong stakeholder management, and a data-driven mindset to continuously improve marketplace performance and agent experience.

What You’ll Do

Provide operational and administrative support to Marketing leadership and regional teams.
Analyze regional results and help develop programs to address performance gaps.
Support market development, loss ratio, profit, and productivity initiatives.
Assist in communication and coordination with Regional Staff and Marketing Managers.
Collaborate with internal teams to support Marketing Department objectives.
Help identify priority areas and contribute to corrective actions and solutions.
Support reporting activities and performance tracking.
Assist District and Regional Managers as needed.
Perform additional duties as assigned.

Requirements

Requirements

5+ years of experience
Bachelor’s degree required.
Fluent English required.
Experience with lead generation, marketplace or lead-routing operations
Experience with vendor management and collaborating with regional staff, marketing managers, district or regional managers, leadership, and external vendors.
Strong communication skills, with the ability to support decision-making across multiple stakeholders.
Experience with reporting and analytical work, including basic reporting, performance analysis, and advanced Excel reporting and dashboard creation.
Experience with Snowflake and Power BI
Experience with CRM or lead-management platforms is a plus.
Exposure to Copilot or similar AI productivity tools is a plus.

Benefits

Competitive compensation and benefits package:

Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

Note: Benefits differ based on employee level.

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About Capgemini

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At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.

Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.

It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.

As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.