About this Facility Service Manager role at SPS-North America
Job Title: Facility Services Manager
Reports To:
Client Manager, Client Director, Managing Vice President, or equivalent leadership.
Job Overview
The Facility Services Manager (FSM) oversees the day-to-day operations of facility and workplace services across one or more client sites. This role serves as the primary client contact and is responsible for service delivery, team leadership, vendor management, financial oversight, and ensuring compliance with SPS policies and safety standards.
The FSM is committed to delivering exceptional service while maintaining a safe, efficient, and professional work environment for both clients and SPS employees.
Key Responsibilities
- Lead daily facility operations, including building maintenance, custodial services, and workplace support.
- Serve as the primary client contact and ensure high levels of client satisfaction.
- Manage, coach, and develop onsite staff and supervisors.
- Coordinate staffing and ensure appropriate coverage for business needs.
- Oversee vendor relationships, contracts, and service performance.
- Conduct regular facility inspections and ensure compliance with safety and operational standards.
- Manage budgets, labor costs, forecasting, payroll, billing, and site profitability.
- Track and report KPIs and SLAs, driving continuous improvement initiatives.
- Coordinate special projects, office moves, and workplace initiatives.
- Resolve operational issues and escalate incidents as appropriate.
- Ensure compliance with SPS policies, OSHA requirements, and security procedures.
- Participate in client business reviews and support business growth opportunities.
Qualifications
- High School Diploma or equivalent required; bachelor's degree preferred.
- 5+ years of operations, client service, or facilities management experience.
- 3+ years of facilities or maintenance experience preferred.
- Previous experience leading teams in a client-facing environment.
- Strong communication, organizational, and problem-solving skills.
- Experience managing budgets, vendors, and performance metrics.
- Proficiency with computer systems and reporting tools.
Competencies
- Client-focused and results-driven
- Strong leadership and interpersonal skills
- Professional, organized, and detail-oriented
- Sound judgment and integrity
- Adaptable and able to manage multiple priorities
Physical Requirements
- Ability to stand, walk, bend, and sit for extended periods.
- Ability to lift up to 40 pounds as needed.
- Ability to operate office and facility equipment.
Travel
Local travel of up to 25% may be required.
Other Duties
This job description outlines the primary responsibilities of the role and is not intended to be an exhaustive list of duties. Responsibilities may change based on business and client needs.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
