Position Summary: The Expense Assistant supports the day-to-day operations of the Expense Management department by ensuring the accurate processing, auditing, and administration of employee and vendor expenses. This role is responsible for processing financial transactions, maintaining expense documentation, managing shared departmental mailboxes, and providing exceptional customer service to employees, vendors, and clients.

Essential Duties and Responsibilities:

• Review and audit expense transactions for accuracy, completeness, and compliance with company and client policies.
• Process employee expense reports, vendor invoices, reimbursement requests, and other expense-related transactions.
• Create vouchers and accurately enter financial transactions into expense management systems.
• Process and reconcile monthly client American Express credit card charges and supporting documentation.
• Research and resolve expense discrepancies, missing documentation, and payment issues.
• Support month-end expense processing, reconciliations, and reporting activities.
• Maintain accurate financial records and supporting documentation.
• Identify opportunities to improve processes, strengthen controls, and increase operational efficiency.
• Customer Support and Mailbox Management
• Monitor and manage shared Expense Management department mailboxes.
• Respond promptly and professionally to employee, client, and vendor inquiries.
• Prioritize incoming requests to ensure timely resolution.
• Route inquiries to the appropriate departments when necessary.
• Document communications, resolutions, and follow-up actions.
• Monitor departmental service level agreements (SLAs) and help ensure response time goals are consistently achieved.
• Assist with reporting, data validation, and audit support.
• Maintain and update process documentation and standard operating procedures.
• Participate in testing, implementation, and continuous improvement initiatives for new systems and processes.
• Perform other duties as assigned.

Core Competencies

• Exceptional attention to detail and commitment to accuracy
• Strong organizational, time management, and prioritization skills
• Process improvement mindset with the ability to identify efficiencies
• Ability to maintain confidentiality while handling sensitive financial information
• Self-motivated with the ability to work independently and collaboratively
• Proficiency in Microsoft Excel and Microsoft Office applications
• Adaptable and eager to learn new systems, technologies, and processes

Requirements

• Two to four years of experience in expense management, accounts payable, accounting support, finance, relocation services, or a related administrative role.
• Strong Excel Experience
• Experience in the relocation, global mobility, or corporate services industry.
• Experience using expense management, ERP, or financial management systems.
• Experience supporting process improvement or operational excellence initiatives.

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation, an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Compensation & Benefits

• Unlimited paid time off
• Medical, Dental and Vision Benefits
• FSA & HSA accounts
• 401k with 50% match
• Life and personal accident insurance
• Adoption assistance
• Tuition reimbursement
• Employee assistance program
• Marketplace for personal shopping discounts

Connection and belonging at Bristol-At Bristol Global Mobility, we are committed to leading a diverse and inclusive workplace where all our people are empowered to succeed. As a committed signatory of the UN Women’s Empowerment Principles (WEPs), CEO Action! and member of Includability, we are passionate about equal opportunities and actively encourage applicants from all backgrounds. If you have a disability or condition which may affect your ability to take part in our application process, please let us know and we will make reasonable adjustments for you.