Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The Event Technician will be responsible for executing the technical production for mid-level events requiring support with Audio/Video, staging, lighting and design needs. The role requires strong technical understanding and practical experience operating event production systems, with extensive experience in A/V and technical direction for both corporate events and live experiential events.

For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create an efficient and reliable technical environment for event staff and vendors. In this role you’ll work with internal teams as well as external clients and vendor partners on a daily basis.

Essential Duties & Responsibilities 

• Operate event production equipment including but not limited to Yamaha CL series audio desks, ETC lighting consoles, Ross Carbonite vision switchers, and PTZ camera controller
• Provide feedback to facility Team Lead on event production equipment usage and efficiency including but not limited to Yamaha CL series audio desks, ETC lighting consoles, Ross Carbonite vision switchers, and PTZ camera controllers
• Actively liaise with the event production Team Lead to provide feedback and suggestions on possible enhancements and improvements to the space
• Identify to Team Lead new and alternative ways of approaching FIRST’s technical production offering to clients
• Manage client expectations on production challenges, proactively providing solutions
• Coordinate and support building of staging and A/V set up on-site as required
• Perform day-to-day housekeeping and maintenance of a hi-tech conference venue
• Provide full event production support including but not limited to forwarding slide decks, video playback, live stream coordination, graphic support, and multi camera operation
• Basic editing of video footage to provide clients with recordings of their event
• Coordinate with systems engineers on troubleshooting and incident resolution
• Provide white glove customer service to clients and stakeholders
• Perform regularly scheduled system maintenance checks to ensure all A/V equipment is working properly, in collaboration with the engineering team
• Flex into operating other event production areas as skills and training allows

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. 

• Position requires 2-4 year of experience
• Full understanding of audio visual technology and advancements including lighting, audio/video output, and power
• Experience with Unilumen LED walls and WATCHOUT software is a plus
• Experience working with the following equipment / tools is helpful: Yamaha CL series audio desks; Adobe Premiere Pro & Creative Cloud Suite; Keynote; Google Workspace; ETC Ion lighting desk; Crestron Control systems, ROSS Carbonite and Ultrix vision systems, Panasonic PTZ camera controllers, Dante Controller, Shure Wireless Workbench, QLab, and Riedel Communication systems.
• Proficient in the technical delivery of high-quality events
• Video output experience with strong technical understanding of associated systems
• Excellent communication and customer service skills are a must to build and maintain relationships
• Ability to prioritize while adhering to critical project timelines in a fast-paced environment
• Experience managing day-to-day changes at every level of detail
• Ability to manage many projects at once with varying levels of production
• Knowledge of PTZ cameras and controllers
• Knowledge of livestream/ broadcasting (especially streaming to the internet)
• Must be fluent in English
• Ability to work onsite
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $63,143.00 - $72,614.00. This role is also eligible for an annual discretionary bonus and overtime compensation, in accordance with applicable policies. 

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