• Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system.
• Participating in on-call duty.
• Creating, categorizing, resolving, and documenting tickets.
• Serving as a liaison with system specialists and other departments.
• Controlling, monitoring, and delegating tickets based on SLAs.
• Documenting solution descriptions and maintaining the knowledge database.
• Providing training for new team members.
• Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems.
• Handling major incidents and communicating updates to management and departments.
• Conducting remote troubleshooting for end users.

Requirements

• Interest in IT and motivation to start a career in the field
• Customer-oriented mindset with a helpful and positive attitude
• Confident communication skills in Hungarian, German, and English
• Basic understanding of PC hardware, Windows environments, and common software applications
• Familiarity with Microsoft 365, Active Directory, or remote support tools is an advantage
• Willingness to learn new technologies and processes
• Strong communication and teamwork skills
• Reliable, solution-oriented, and able to stay calm under pressure
• Previous customer service experience (e.g. retail, hospitality, call center) is an advantage but not required

Benefits

• Start your career in a visible and responsible IT support role within an international environment
• Gain insight into the IT operations of the defense and automotive industries
• Access professional training opportunities, mentoring, and internal learning programs
• Enjoy a flexible work environment with a Budapest office and the possibility of up to 100% remote work
• Join a supportive team with long-term career growth opportunities