The Role 

We are looking for an experienced and inspiring Wellbeing Hub Supervisor to join the team!

Are you an experienced supervisor who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team? We are looking for a permanent Supervisor to join our Brent Cross Wellbeing Hub. You’ll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of the team. 

As a key member of the retail team, you will support the Store Manager across all aspects of the store from stock management and operations to local commercial strategy and clever business planning. You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism always is key.

This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.  

Why NEOM Wellbeing? 

At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission: We Supercharge Wellbeing
With 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.   

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount!  

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below! 

At NEOM Wellbeing, we believe the best teams reflect the world around them. We're committed to building an inclusive workplace where everyone belongs, and we welcome applications from people of all backgrounds, identities, and experiences. NEOM Wellbeing is an equal opportunities employer.

What You Will Do 

• Responsible for the day to day running of a standalone store and team alongside the store manager

• Drive forward sales, KPIs and company objective 

• Complete targets, payroll, rotas, stocktakes, and weekly reports 

• Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses 

• Recruit, develop and mentor a team with a focus on training and education 

• Always provide the highest standard of NEOM Customer Experience in store to inspire wellbeing 

• Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships 

• Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment 

Requirements

What We Would Love 

• At least 1 year minimum experience in a Retail Supervisor role, ideally in a standalone store environment 
• Experience in the Health & Beauty Industry 
• A passion for wellbeing 

• A love of customer service and to be able to translate this to inspire your colleagues 
• Meticulous attention to detail 
• Someone who thrives in a collaborative and supportive team 
• Alignment with NEOM values with a keen interest in wellbeing 
• Have the desire and capability to coach and develop your team to reach their full potential
• Be commercially driven, seeking constant brand opportunities to increase store footfall
• Positive energy that will inspire others 

Benefits

• TIME TO CHILL - 25 days holiday plus bank holidays
• BIRTHDAY TREAT - Time off on your birthday
• WELLBEING TIME - take some time to recharge and reset 
• NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
• HEALTH CARE - Private health insurance, inpatient & outpatient cover, GP consultations, therapies and mental health support 
• DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts

Apply Now 

If you’re ready to share some Good Vibes in our Brent Cross Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!